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Service Delivery Coordinator
2 months ago
Job Summary:
Cox Automotive is seeking a highly skilled Service Delivery Coordinator to join our team. As a key member of our Service Delivery team, you will play a critical role in ensuring the smooth operation of our transportation and logistics functions.
Key Responsibilities:
- Coordinate and support logistics planning team: Work closely with the logistics planning team to ensure the efficient coordination of collections and deliveries, including branch-specific tasks for transport and logistics.
- Ensure customer satisfaction: Provide exceptional customer service, ensuring that customer SLAs are met and exceeded, while maintaining a high level of customer satisfaction.
- Manage paperwork and load requests: Ensure that all paperwork and load requests associated with the Transport function are completed accurately and in a timely manner.
- Identify and resolve transport requirements: Identify specific additional transport requirements that may impact the collection or delivery of vehicles, ensuring that all vendor and buyer information is up to date on relevant documentation and data sheets.
- Utilize IT systems: Utilize and maintain all relevant IT systems to support efficiencies within the Transport and Regional Logistics department, ensuring that all branch-related information is accurate and up to date.
- Update and cleanse branch information: Ensure that relevant branch information relating to transport is updated and cleansed on AIMS/Track-trans and completed in a timely and accurate manner.
- Manage buyer delivery requirements: Be the branch contact for any buyer delivery requirements, ensuring that all relevant information is correct and accurate, including relevant charges.
- Deal with customer queries and complaints: Deal with customer queries and complaints, ensuring that all queries are dealt with in a timely manner, are resolved to a mutual satisfaction, and reported correctly.
Requirements:
- Experience in customer-facing roles: Experience of working within rigid regulations and procedures, with a strong background in customer-facing roles.
- Excellent customer service skills: Excellent customer service skills, with the ability to resolve customer queries and complaints to a mutual satisfaction.
- Strong administration skills: Strong administration skills, with a keen eye for detail and accurate data entry skills.
- PC and back office systems experience: Experience with PC and back office systems, with excellent interpersonal and communication skills, both verbal and written.
- Initiative and flexibility: Able to use your initiative and be flexible, reacting to change quickly and effectively.
- Teamwork and time management: Able to work effectively as part of a team, with strong time management and organizational skills, with the ability to work under pressure to tight deadlines, prioritizing workload.
