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Claims Specialist
2 months ago
We're on a mission to change the traditional motor insurance landscape. Our goal is to offer the lowest priced insurance for good drivers.
As a Claims Handler at Zego, you'll play a crucial role in helping us achieve this goal.
Your RoleYou'll be responsible for proactively solving liability, indemnity, and quantum problems to drive down claims spend while ensuring injured claimants are fairly compensated.
You'll use your motor claims experience and excellent communication and negotiation skills to deliver the best service to our UK customers.
Key Responsibilities- Manage your own claims caseload in accordance with the Zego claims philosophy, claims handling procedures, and service level agreements.
- Respond proactively to incoming telephone calls and correspondence to avoid leakage and delays.
- Monitor ongoing credit hire periods to drive down claim costs and raise payments promptly and accurately.
- Liaise and negotiate with third-party insurers and solicitors as well as credit hire organisations to progress and settle claims efficiently.
- Enter reserves accurately and promptly into the claims system in accordance with Zego's reserving philosophy.
- Conduct liability and quantum investigations while considering potential fraud.
- Strong claims handling experience in an insurance company, preferably with an Insurtech or Motor Insurance provider.
- Good working knowledge of the MOJ and OIC portals.
- Strong telephone negotiation skills.
- Ability to plan, organise, and prioritise your workload.
- Sound knowledge of liability scenarios and commercial awareness.
We're a company that values diversity and inclusivity. We're proud of our culture, which is friendly, inclusive, and supportive. Our people are the most important part of our story, and everyone here plays a role in making insurance matter.
We believe in giving our people the freedom to steer their careers wherever they want. We're a company that's always learning and growing, and we're looking for people who share our values and are passionate about making a difference.
How We WorkWe're a hybrid company, which means we offer a mix of collaborative face time and flexible home-working. We believe this is the best way to achieve a balance between work and life.
We're committed to providing our people with a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits.
We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
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