Benefits Advisor

5 months ago

Halifax, United Kingdom Age UK Calderdale & Kirklees Full time

**POST**:Specialist Welfare Benefits Information & Advice Worker

**SALARY**:£13.47 per hour with previous experience

£12.97 per hour for a trainee, rising to £13.47 after training (3-6 months)

**HOURS**:30 hours per week

**LOCATION**:Calderdale & Kirklees

**ACCOUNTABLE TO**:Information & Advice Manager

**RESPONSIBLE FOR**:Providing information and advice to clients as necessary including benefits advice and assisting with completing forms.

Age UK Calderdale & Kirklees works in a variety of roles, many of which are based in differing geographical areas of our region.

In order that we can be most effective in the provision and delivery of services and projects to the older people of Calderdale & Kirklees you will need to work as part of a team. You will contribute to and share in the work of the organisation while maintaining an awareness of the political and social environment in which we work.

**OUTLINE OF POST**:

- To raise awareness of the Information & Advice service, income maximisation and access to local services to groups, older people and carers in Calderdale and Kirklees.
- To assist local groups to build their capacity to provide information or signpost to appropriate organisations.
- To provide one to one advice and support in appropriate venues - eg home visits, office appointments, or over the telephone.
- To provide quality information, advice and signposting on a wide range of topics, rights and entitlements and appropriate services to older people and their carers in Calderdale and Kirklees.
- To support the Information & Advice manager in the day to day running of the Information and Advice service and to undertake basic training and supervision of Information and Advice Volunteers.
- To support and advise older people and their carers in making claims for welfare benefits, up to and including representation at tribunal level.
- To support the provision of a comprehensive information and advice service for older people and their carers in Calderdale.
- To assist the Information & Advice manager in the development of the securing the long-term sustainability of the Information & Advice service.

**MAIN TASKS**:

- The provision of quality information, advice and signposting to older people, carers and groups in Calderdale and Kirklees.
- To provide one to one advice and support in appropriate venues. These services will include assistance and advice on welfare benefits, access to local services and other topics relevant to older people and carers.
- To assist older people and carers in Calderdale and Kirklees to make claims for applicable welfare benefits, through home visits (which will be undertaken in accordance with Age UK Calderdale & Kirklees policy), office-based appointments, drop-ins, and telephone, including advice and assistance for Welfare Benefits revisions.
- To provide quality information and advice on topics of interest, range of rights and entitlements and appropriate services to older people and their carers in Calderdale and Kirklees.
- To support the Information & Advice manager in the development and maintenance of appropriate administrative, monitoring and evaluation systems, ensuring the delivery of an effective ‘Quality Marked’ information and advice service.
- To produce statistics and reports as required for Management and Funders within agreed timescales and to report to the Information & Advice manager on progress of the project and identified best practice.
- To provide support for the day to day running of the Information and Advice service.
- To undertake basic training and supervision of Information and Advice Volunteers.
- To undertake mandatory training courses both online and face to face, seminars and team meetings as required to enhance the effectiveness of this role, whether inside or outside normal working hours.

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Salary**: £12.97-£13.47 per hour

Expected hours: 30 per week

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Halifax: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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