Sales Order Coordinator

4 weeks ago

Coventry, Coventry, United Kingdom Disrupt Talent Full time
Job Title: Sales Order Processing & Customer Service Coordinator

Location: Coventry

Hours: 39-hours per week – Office based

Salary: £28,000-£34,000 (Depending on experience)

Disrupt Talent is recruiting an experienced Sales Order Processor/Customer Services Coordinator for their client based in Coventry. This is an exciting opportunity to join a rapidly growing manufacturing company with ambitious growth plans. You'll be part of a vibrant team, where you'll have the chance to truly make the role your own and contribute to the company's success.

Main Purpose of the Role

To efficiently manage internal sales order processing, supply chain administration and customer service activities.

It is expected that the person undertaking this role will also provide occasional support to the Finance & Administration Coordinator and Sales Administration & Account Management Coordinator. In addition, they will also be expected to provide ad-hoc back up for other tasks to cover for holidays or peak periods of activity.

Key Responsibilities:

  • Receive effective hand over, after contract review, from Sales Administration.
  • Ensure all sales orders are loaded into the MRP system with achievable and agreed lead times for design and manufacture.
  • Where sales orders are progressing to Design, ensure all requirements have been passed across to TQ and the MRP system is updated. Monitor and progress through Design as required, ensuring design times are being met.
  • Where sales orders are progressing to Manufacture, ensure works orders are collated (including routings, bills of materials (BOMs) and drawings), and that they are passed across for order review (ready for manufacture).
  • Proactively update customers on progress and any changes to orders/order dates.
  • Manage credit control processes and provide weekly reports.
  • Work with Quality to manage any customer complaints, ensuring they are quickly and effectively dealt with. Maintain records.
  • In the future, manage sales order satisfaction surveys, collating data and providing the necessary analysis to enable improvements to service.
  • Support the wider MP&L team with the following activities:
    • Ensure inventory levels are always correct in the ERP system.
    • Sourcing and procurement of necessary materials and supplies needed to meet current and forecast manufacturing requirements.
    • Placing purchase orders with suppliers, ensuring goods are received in-time for manufacture.
    • Ensuring effective production planning is in place, including the creation, monitoring and chasing of works orders.
    • Management of customer returns.
  • Adhere to the company's quality and H&S management system and supporting processes (ISO9001:2015 and ISO 45001:2018). Wear and use appropriate PPE when in the factory.
  • Support a best practice and continuous improvement culture across the company, identifying opportunities where they arise, taking ownership for driving initiatives forward, and implementing KPIs where appropriate.
  • Keep all other work areas clean, tidy and safe at all times.
  • Any other relevant activities as required by the business.

Person Specification Skills

  • Communication – effective verbal, written and listening skills. The ability to interpret, understand and communicate information is critical.
  • Interpersonal – the ability to work effectively and positively with people at all levels. Able to manage challenging situations, conflict, and deal with sensitive situations tactfully.
  • Critical thinking – excellent analytical and critical thinking skills. Able to understand issues and create effective solutions.
  • Leadership – the ability to rapidly understand and analyse issues, making positive and unambiguous decisions. A high attention to detail.
  • Customer – the need to understand customer requirements, prioritise effectively, and apply a customer centric approach to the role.
  • Projects – The ability to contribute to projects of varying size, complexity, and budget. Able to coordinate all activities in a planned way to ensure a desired outcome.
  • Responsible - trustworthy, disciplined, motivated, conscientious, accountable, resilient, and adaptable. Willing to learn new skills and take on new responsibilities. Understands the need for company and individual confidentiality.
  • Organisation – the ability to meet targets on time and budget.
  • IT literate – able to use a wide range of standard IT tools effectively. Able to pick up and learn new tools quickly.
  • Attitude
  • Teamwork – able to participate effectively as part of a team.
  • Positivity – able to maintain high levels of morale and motivation through a positive, flexible, and healthy approach to work.
  • Commitment – willingness to be flexible and sometimes 'go above and beyond' to get the job done. A clear understanding of both company goals and customer requirements. A 'can-do' attitude.
  • Innovative – able to think outside the box, take reasonable risks, and innovate.
  • Travel – able to travel within the UK and abroad as required to meet suppliers, customers or for other business requirements.
  • Experience
  • 3 years' experience in sales administration and supply chain environment
  • 3 years' experience of ERP or MRP system, experience of Factory Master advantageous
  • Accuracy and attention to detail

Qualifications

Relevant professional or vocational qualifications would be an advantage.

First aid qualifications would be very useful.

The above is a non-exhaustive list of relevant skills and attributes required for the role.

Newly refurbed offices, so good working environment

25 days holiday + plus bank holidays

Pension

Private Medical

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