Customer Service Representative

5 days ago


Altrincham, Trafford, United Kingdom Cotton Traders Full time
About the Role

We are seeking a highly motivated and engaging Contact Centre Advisor to join our expanding team. As a Contact Centre Advisor, you will be responsible for providing exceptional customer service to our customers through inbound calls.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and make recommendations to customers
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to improve skills and knowledge
What We Offer
  • A competitive hourly rate of £11.44, with the potential to rise to £11.60 per hour once trained and performing as a multi-skilled advisor
  • A flexible working culture, adopting a hybrid working approach
  • 20 days holiday, plus bank holidays, which increases with length of service
  • 50% staff discount
  • Discounted high street shopping vouchers, restaurants, and cinema's
  • Gym scheme
  • Your CT rewards & recognition programme
  • Full role-relevant training with progression plans
  • Employee Assistant Programme
  • Health cash plan
  • Long service awards
Requirements
  • Fluency in spoken and written English
  • Basic keyboard skills
  • Experience in a customer service or administrative role is beneficial, but not essential
What's Next

If you are a motivated and engaging individual who is passionate about great customer service, we would love to hear from you. Please apply today and we can discuss your application further.



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