Customer Service Representative

2 months ago


Altrincham, Trafford, United Kingdom Halfords Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Services Advisor. As a key member of our team, you'll be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and provide a seamless customer experience.
  • Develop and maintain a thorough knowledge of our products and services, ensuring that customers receive accurate and up-to-date information.
  • Contribute to the achievement of sales targets and business objectives, through effective sales techniques and customer engagement.
Requirements
  • Experience of delivering great customer service, ideally in a retail sales environment.
  • A proactive approach to helping customers and understanding their needs.
  • Problem-solving skills and the ability to work effectively in a fast-paced environment.
  • Availability to work on a rota basis, including weekends.
What We Offer
  • A competitive hourly rate of £11.64 (21+), £8.80 (under 21).
  • A comprehensive training program to develop your skills and knowledge.
  • A wide range of benefits, including store discount, employee discount, and access to our employee wellness program.
  • The opportunity to work in a dynamic and fast-paced environment, with a focus on customer satisfaction and sales growth.

We're an exciting and rapidly growing business, with a focus on motoring services and electric mobility. If you're passionate about delivering exceptional customer service and have a keen interest in the automotive industry, we'd love to hear from you.



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