Customer Service Representative

1 month ago


Altrincham, Trafford, United Kingdom Halfords Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience when visiting our stores.

Key Responsibilities
  • Provide excellent customer service and respond to customer queries in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve sales targets and provide a high level of customer satisfaction.
  • Assist customers with their purchases and provide advice on products and services.
  • Process transactions and handle customer payments in a timely and efficient manner.
  • Maintain a high level of product knowledge and stay up-to-date with new products and services.
What We Offer
  • A competitive hourly rate.
  • Opportunities for career progression and professional development.
  • A fun and supportive work environment.
  • A range of benefits, including store discount, employee discount, and access to our employee wellness programme.
Requirements
  • Previous experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Basic math skills and ability to handle cash and credit transactions.


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