Front Office Supervisor

6 days ago


Greater Manchester, United Kingdom Clayton Hotel Manchester City Centre Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Clayton Hotel Manchester City Centre. As a key member of our Front Office Department, you will be responsible for ensuring the smooth and efficient operation of the front desk, providing exceptional customer service, and contributing to the overall success of the hotel.

Key Responsibilities
  • Guest Experience: Ensure that all guests receive a warm, friendly, and courteous welcome, and that their needs are met throughout their stay.
  • Departmental Operations: Assist in controlling front office departmental operations, including managing front desk staff, handling guest complaints, and maintaining high standards of customer service.
  • Team Leadership: Work closely with the Front Office Manager to lead and motivate the front desk team, ensuring that they are equipped to provide exceptional service to our guests.
  • Revenue Maximization: Assist in achieving revenue goals by effectively managing front office operations, including room sales, reservations, and guest services.
Requirements
  • 1-2 years of experience in a similar role within the hospitality industry.
  • Excellent organizational skills and the ability to oversee and delegate work to others.
  • A warm, friendly, and approachable personality when dealing with guests and colleagues.
  • The ability to work independently and as part of a team.
About Our Culture

At Clayton Hotel Manchester City Centre, we pride ourselves on our commitment to providing exceptional customer service and creating a positive work environment for our employees. We believe in investing in our people and providing opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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