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Front Office Supervisor

3 months ago

Globe Town Greater London, United Kingdom Canary Riverside Plaza Hotel Full time £26,000

An exciting opportunity has emerged within the prestigious Luxury 5* Corporate Hotel brand, Canary Riverside Plaza Hotel.

We are currently seeking a motivated and enthusiastic Front Office Supervisor to join our esteemed Front Office Department, the heart of our guest experience.

Canary Riverside Plaza is renowned as the only five-star independent hotel in its area, offering a unique blend of luxury and comfort.

Guests can indulge in a full five-star experience, enjoying access to the adjacent Health Club and Spa, or savoring afternoon tea on the sunlit terrace of our Quadrato Restaurant, which features Italian-inspired cuisine.

The stunning views of the River Thames and the London skyline can be appreciated from the elegant terrace or through the expansive windows of the restaurant.

Our Quadrato Bar & Lounge provides a selection of signature cocktails, wines, and spirits, making it an ideal spot for pre-dinner drinks or a nightcap.

As a valued member of the Canary Riverside Plaza Hotel team, you will enjoy a range of benefits, including:

  • Competitive Salary of £26,000 Per Annum.
  • 28 Days Holidays (including Bank Holidays) with additional days awarded for Length of Service.
  • Complimentary meals with desserts during duty hours served in the Staff Restaurant.
  • Uniforms provided and laundered for operational departments.
  • Exceptional Training and Development opportunities.
  • Food and Beverage Discounts in our Quadrato Restaurant and Lounge.
  • Company Pension scheme after 3 months of service.
  • Employee Recognition Awards and Annual Staff Party.

Key Responsibilities:

As a Full-Time Front Office Supervisor, you will support the Front Office Manager in ensuring that guests receive a warm and memorable welcome upon their arrival.

Your role will involve:

  • Delivering impeccable guest service, including comprehensive concierge support.
  • Monitoring and responding to online guest reviews to enhance service quality.
  • Possessing a thorough understanding of front office operations, ideally with experience in Opera Cloud.
  • Managing check-in and check-out processes efficiently.

The ideal candidate will have:

  • A minimum of 2 years of experience in a similar role within a 5* hotel environment.
  • Exceptional communication skills and a passion for delivering outstanding guest service.
  • Experience in providing personalized concierge services.
  • The ability to handle guest inquiries and feedback with professionalism.

In this role, you will also:

  • Ensure the reception area is always clean, organized, and welcoming.
  • Train and mentor reception staff on standards and procedures.
  • Assist guests with recommendations and inquiries regarding hotel facilities.

This position offers a fantastic opportunity to join a luxury hotel and work in a supportive and professional environment.

All applicants must be eligible to live and work in the UK.

We do not offer sponsorship or require support from recruitment agencies at this time.