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    {"title": "Assistant Front Office Manager", "description": "Hotel Operations at Manchester AirportAimbridge Hospitality EMEA is seeking a skilled Assistant Front Office Manager to join our team at the new TRIBE hotel in Manchester Airport. As a key member of our launch team, you will play a crucial role in delivering exceptional guest experiences and...

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Front Office Supervisor

4 months ago

Manchester, United Kingdom Radisson Hotel Group Full time

Radisson Hotel Group is one ofthe world's largest hotel groups with ten distinctive hotel brands, and morethan 1,160 hotels in operation and under development in 95+ countries. TheGroup’s overarching brand promise is Every Moment Matters with a signature YesI Can service ethos.

People are at the core of our business success and future. Our people are trueMoment Makers and together we bring the culture, spirit, environment andopportunities that empower you to be your best, every day, everywhere, everytime. Together, we make Every Moment Matter.

We are now looking for a Guest Service Supervisor to join our dynamicteam here at Radisson Hotel Group

We focus on you as a person, your skills, talents, and passion – not only onyour resume. Because mindset is what it’s all about. And you can grow the restwith us. That's a promise

What We Offer Our Guest Service Supervisor

We aim to be as good a place to work as we are to stay. That is why we offer acompetitive compensation and benefits package, which includes:

• Special rates for our team members, and friends and families while travellingand staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. Withus you will benefit from a wide range of development offers supporting yourlearning & growth right from your onboarding. This includes an individualdevelopment plan and unlimited access to more than +20K learning modules &programs through Radisson Academy
• Participate and live Responsible Business every day together with our teammembers in the hotel and in the local communities where we work on creatingshared value, better futures and a better planet for all
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme through UNUM
• Fantastic opportunities to progress
• 28 days holiday for full time team members
• Free use of our leisure, pool and gym facilities at off-peak times *whereapplicable

The Guest Service Supervisor   Role

Our front office team is the heart of the house, providing a warm welcome andhappy smile, and where we strive to deliver an experience that is beyondexpectation - creating memorable moments for our guests.

• Our  Guest Service Supervisors love the hustle and bustle of life It’snot just about check-in and check-out. It’s about everything in-between
• You will supervise our front office team and lead by example, ensuring allaspects of the guest journey and experience are delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guestsatisfaction and the smooth running of the front office department

As  Guest Service Supervisor , you will join a team that is passionateabout delivering incredible service where we believe that anything is possible,whilst having fun in all that we do

Qualities We Are Looking For In Our  Guest Service Supervisor

• Flexibility and a positive, Yes I Can Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential

Become part of the world of Moment Makers , we are looking forward togetting to know you

Perfectly located for exploring Manchester’s city centre, our chic modern hotel is just a short walk from Manchester’s City Centre and top attractions and is conveniently located across from Manchester Victoria Station and Manchester Arena one of the UK’s largest indoor entertainment venues. Our contemporary Manchester hotel offers 252 comfotable rooms and suites, dining in our colourful restaurant and bar, fully equipped gym that includes an indoor pool and meeting spaces perfect for hosting business event.