Front Office Supervisor

7 months ago


Manchester, United Kingdom Crowne Plaza Manchester Airport Full time

**Front Office Supervisor**:
**CP Manchester Airport****:
**The Opportunity**

**Responsibilities**:

- Manage and supervise the daily operations of the hotel reception, ensuring high standards are met.
- Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
- Coordinate with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
- Handle guest complaints and inquiries, resolving issues in a timely and professional manner.
- Monitor the occupancy levels and revenue of the hotel and adjust staffing levels accordingly.
- Ensure accurate billing and payment procedures are followed.
- Monitor and manage the hotel's online reputation by responding to guest reviews and feedback.

**Benefits**
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
- Previous experience in a hotel reception or front office role, with supervisory experience preferred.
- Excellent communication and interpersonal skills.
- Strong leadership and team management skills.
- Ability to work effectively under pressure and handle multiple tasks.
- Knowledge of hotel reservation and management systems.
- Excellent problem-solving skills.
- Flexibility to work a variety of shifts, including weekends and holidays.
- A commitment to delivering exceptional customer service.

**Hotel**

The Crowne Plaza Manchester Airport is an exceptional hotel situated just outside the bustling City Centre, conveniently close to the airport. The hotel boasts 299 comfortable bedrooms and a remarkable array of dining options, including the Eastern-inspired Sampans Oriental Restaurant, the steakhouse-style restaurant 'The Grill', and the Lobby Dining area, offering a varied selection of all-day dining choices.

Other benefits available within the hotel include a 24-hour shuttle to the airport train station, a gym that operates around the clock, free onsite parking, a 10% travel discount on trains between the home location and the airport,



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