Hotel Front Office Supervisor

3 weeks ago

Manchester, United Kingdom Aimbridge Hospitality Full time
About the Role

We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at the new TRIBE hotel in Manchester Airport. As a key member of our pre-opening team, you will play a crucial role in ensuring the smooth operation of our front office and delivering exceptional guest experiences.

Key Responsibilities
  • Support the management of the Front Office operation, ensuring the delivery of an exceptional guest experience and achieving the best revenue streams.
  • Recruit and develop the front office team, setting departmental objectives and providing regular feedback.
  • Manage customer enquiries and requests for bookings, responding promptly and efficiently.
What We Offer

As part of the Aimbridge Hospitality team, you will have access to a range of benefits, including:

  • Hotel discounts portfolio-wide, with up to 50% discount on food and beverage and spa.
  • 24/7 access to our employee assistance programme.
  • Career and lifestyle breaks, allowing you to take time off for key life events.
  • Volunteer days, up to two days per year to support a charity of your choice.
About Us

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels and everything in between.

Requirements

To be successful in this role, you will need:

  • Previous supervisory experience in a hotel front office environment.
  • Exceptional customer service skills and a passion for the hospitality industry.

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