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Front Office Supervisor

3 months ago

Greater Manchester, Greater Manchester, United Kingdom Motel One Manchester - Royal Exchange Full time
Company Description

Our heart beats turquoise.

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 80 hotels in 12 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

Job Description

Your next career move: supervisor You will coordinate and manage our Front Office team in cooperation with the Department Manager. Your duties will also include the following:

  • Checking in guests, as well as taking and processing bookings
  • Reviewing bookings, overbookings and options
  • Monitoring costs and the accommodation revenue budget
  • Implementing and maintaining the internal Motel One quality management system
  • Shared responsibility for conducting internal coaching, cross-trainings and onboarding new Front Office staff
Qualifications

Whether you are a hotel professional or changing careers you will fit in here Because personality and hosting skills are our priority. You will also:

  • Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/retail industry or be looking for a change of career
  • Enjoy developing employees and ideally have some management experience
  • Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
  • Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
  • Be a team player and willing to provide assistance across departments we achieve our results together

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