Rooms Division Manager

3 weeks ago

Manchester M, Manchester, United Kingdom Westwood Recruitment Solutions Ltd Full time

We are looking for a passionate and hands-on Rooms Division Manager to lead our Front Office, Housekeeping, and other guest services teams, ensuring that every guest receives unparalleled hospitality. This is a role for someone who thrives in a fast-paced, dynamic environment and enjoys problem-solving while maintaining the highest standards of service. Must have a keen eye for detail.

Job Summary:

The Rooms Division Manager is responsible for overseeing the daily operations of the Rooms Division, which includes Front Desk, Housekeeping, and Guest Services. This position is crucial in ensuring that all guest-facing teams are working cohesively to provide seamless and exceptional service. As a hands-on leader, the Rooms Division Manager will directly engage with guests, resolve challenges, and ensure that the hotel consistently exceeds guest expectations.


Ideal Candidate:

  • Experience:

    • Minimum of 2 years in hotel operations, with at least 1 year in a management position in Rooms Division (Front Desk, Operations).
    • Proven track record of managing large teams and delivering exceptional guest experiences in a destination or luxury hotel setting, 4 stars.

  • Skills & Attributes:

    • Strong problem-solving skills with the ability to think on your feet and take decisive action.
    • A proactive, organized approach to managing multiple tasks and projects, with an eye for detail.
    • A hands-on, "roll-up-your-sleeves" mentalitysomeone who enjoys getting involved in day-to-day operations and helping the team directly.
    • Excellent communication skills, both verbal and written, with the ability to interact with guests, staff, and management effectively.
    • High level of emotional intelligence and customer service acumen, with a passion for making a positive impact on the guest experience.
Key Responsibilities:

  • Leadership & Team Management:

    • Lead, motivate, and develop the Front Desk, Housekeeping, and Guest Services teams.
    • Foster a positive, collaborative work environment that emphasizes teamwork, communication, and hospitality excellence.
    • Regularly conduct training sessions to ensure all staff are aligned with the hotels service standards, procedures, and values.

  • Guest Experience:

    • Serve as the face of the hotel, engaging with guests to ensure their satisfaction and quickly resolving any issues that arise.
    • Act as the escalation point for guest complaints or concerns, working to turn challenges into opportunities for enhancing guest loyalty.
    • Monitor guest feedback and work with the teams to address any recurring issues or concerns.

  • Operations & Efficiency:

    • Oversee the smooth daily operation of the Front Desk, Housekeeping, and other guest service areas.
    • Monitor room availability, check-in/check-out procedures, and room cleanliness to ensure consistent service standards.
    • Implement effective systems to improve efficiency and reduce operational costs without compromising guest experience.

  • Problem Solving & Decision Making:

    • Take ownership of any operational issues or guest-related problems, ensuring they are addressed promptly and effectively.
    • Make real-time decisions to resolve challenges related to room availability, guest needs, or staffing shortages.
    • Provide hands-on support to the team during peak periods, ensuring operations run smoothly.

  • Collaboration & Communication:

    • Work closely with other department heads (Food & Beverage, Maintenance, Sales, etc.) to ensure a unified approach to guest service.
    • Facilitate open lines of communication between departments to ensure information flows seamlessly, particularly during busy or high-traffic periods.

  • Financial Management:

    • Help oversee the Rooms Division budget, ensuring that costs are controlled while maintaining a high level of service.
    • Monitor and report on room occupancy, revenue, and guest satisfaction metrics.

  • Health & Safety Compliance:

    • Ensure the hotel complies with all relevant health, safety, and environmental regulations.
    • Conduct regular inspections of guest rooms, public spaces, and staff areas to ensure cleanliness, safety, and operational efficiency.

What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement within the organization which is expanding across the UK and Europe
  • A dynamic and supportive work environment where your contributions are valued
  • The chance to be part of a renowned destination hotel known for its commitment to excellence


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