Front Office Supervisor

2 weeks ago


Manchester, United Kingdom Hesketh James Full time

Position:
Front Office Supervisor

Compensation:
£30k + Bonus

Location:
Manchester

We are seeking a Front Office Supervisor to manage a charming boutique establishment in the vibrant city of Manchester. The ideal candidate will be energetic and committed, overseeing daily operations while ensuring an exceptional experience for all guests.

This role is focused on accommodation management, and we are looking for an individual with a robust background in Front Office operations, outstanding organizational abilities, and a dedication to surpassing guest expectations.


Key Responsibilities:

  • Motivate and guide a small team to provide exemplary hospitality.
  • Take charge of recruitment, training, and development to maintain top-tier service standards.
  • Facilitate effective communication through regular team meetings and updates.
  • Ensure the consistent delivery of high-quality standards while maintaining a safe, clean, and welcoming environment.
  • Continuously explore opportunities to enhance the guest experience.
  • Manage daily operations with efficiency and effectiveness.
  • Ensure adherence to health, safety, and human resources protocols.
  • Oversee operational expenses, manage budgets, and ensure precise inventory control.
  • Optimize staff schedules to meet wage percentage objectives.
  • Report and investigate any financial discrepancies.

Ideal Candidate Profile:

  • Demonstrated experience in hospitality management, preferably from a 4 or 5-star Front Office background.
  • Capability to train, develop, and retain a high-performing team.
  • Strong communication and interpersonal skills.
  • Proficient in IT systems and familiar with reservation platforms.
  • Passionate about guest service with meticulous attention to detail, ensuring the highest standards are met.
  • Solid understanding of commercial and financial principles.

Note:
Only candidates with relevant experience will be considered for this position.

Hesketh James Recruitment is the managing agent for this role on behalf of the client.

To ensure your inquiry regarding this position is handled promptly, please submit an updated copy of your Curriculum Vitae in a Word Document format.

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