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Front Office Supervisor

2 months ago


Manchester, United Kingdom Clayton Hotel Manchester City Centre Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Clayton Hotel Manchester City Centre. As a key member of our Front Office Department, you will be responsible for ensuring the smooth and efficient operation of the front desk, providing exceptional customer service, and contributing to the overall success of the hotel.

Key Responsibilities
  • Guest Experience: Ensure that all guests receive a warm and welcoming experience, from arrival to departure, and that their needs are met promptly and efficiently.
  • Front Office Operations: Assist in the management of front office operations, including check-in, check-out, and room assignments, to ensure seamless and efficient service.
  • Team Leadership: Provide guidance and support to front office staff, ensuring that they are equipped to provide exceptional customer service and meet the hotel's high standards.
  • Revenue Management: Assist in the implementation of revenue-generating strategies, such as upselling and cross-selling, to maximize hotel revenue.
  • Quality Assurance: Monitor and maintain high standards of quality, ensuring that all aspects of front office operations meet the hotel's quality standards.
Requirements
  • 1-2 years of experience in a similar role within the hospitality industry.
  • Excellent organizational skills and the ability to oversee and delegate work to others.
  • A warm, friendly, and approachable personality when dealing with guests and colleagues.
  • The ability to work independently and as part of a team.