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Front Office Supervisor

3 months ago

Manchester, United Kingdom Motel One Manchester-Royal Exchange Full time

Your responsibilities

Your next career move: supervisor You will coordinate and manage our Front Office team in cooperation with the Department Manager. Your duties will also include the following:

Checking in guests, as well as taking and processing bookings Reviewing bookings, overbookings and options Monitoring costs and the accommodation revenue budget Implementing and maintaining the internal Motel One quality management system Shared responsibility for conducting internal coaching, cross-trainings and onboarding new Front Office staff

Your profile

Whether you are a hotel professional or changing careers – you will fit in here Because personality and hosting skills are our priority. You will also:

Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/retail industry or be looking for a change of career Enjoy developing employees – and ideally have some management experience Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English Be a team player and willing to provide assistance across departments – we achieve our results together
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Our attractive benefits

Bonus program

The better the guests rate their stay, the higher the bonus

Make an international career

Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.

Staff discounts

Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.

Develop personally and professionally

With an extensive onboarding, annual training and coaching at our One University, you will hit the ground running.

Celebrate together

Whether it's a summer party, Christmas party or our annual international soccer tournament - we celebrate successes together with the team.

And more...