Service Desk Operations Coordinator

2 weeks ago


Burnley, United Kingdom Fox Morris Group Ltd Full time

Job Description: Workflow Process Improvement Manager

About Fox Morris Group Ltd:

We are a forward-thinking ICT Managed Service Provider based in Burnley, delivering tailored IT solutions to businesses across the region. Our focus is on providing exceptional customer experiences through efficient and innovative service delivery.

Role Overview:

As a Workflow Process Improvement Manager, you will drive process improvements within our service desk operations. This involves analyzing workflows, identifying areas for improvement, and implementing changes to enhance efficiency and productivity.

Key Responsibilities:

  • Process Analysis: Conduct thorough analyses of existing workflows to identify opportunities for improvement.
  • Change Implementation: Collaborate with cross-functional teams to implement changes and ensure seamless integration.
  • Training and Development: Provide training and support to ensure that team members understand new processes and procedures.
  • Performance Monitoring: Continuously monitor process improvements and make adjustments as needed.

Requirements:

The successful candidate will have excellent analytical and problem-solving skills, with the ability to think creatively and develop innovative solutions. They should be experienced in process improvement methodologies and have a strong understanding of workflow management principles.

Salary: £32,500 - £37,500 per annum



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