IT Service Desk Leader

4 months ago


Burnley, United Kingdom Bowland IT & Telecoms Full time

As our IT Helpdesk Lead, you will work alongside colleagues at our dynamic and fast-paced office premises to ensure our technical support team respond to tickets in a timely manner and communicate continuously and effectively with our clients. As an integral part of our Management Team, your skills will help us to improve our processes and systems deliver to ensure that we consistently deliver world class customer care to our clients.

Bowland IT & Telecoms is split into two service sectors; IT & Telecoms. Our ideal Helpdesk Lead will be responsible for handling the complete work load of the IT sector within our company. This will involve managing priorities, issuing projects and jobs to our technicians whilst keeping close contact with our clients to ensure they are continuously satisfied with the service that we offer.

**RESPONSIBILITIES**:

- Manage our IT sector, including the helpdesk, customer service, vendor (supplier) agreements, and team members within IT themselves;
- Provide strong leadership to the team, setting clear goals and expectations;
- Motivate team members to achieve their best performance and foster a positive work environment.
- Delegate tasks effectively and ensure that each team member understands their role and responsibilities.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Address any conflicts or issues within the team in a timely and professional manner.
- Provide technical support and troubleshooting to end-users in the event of needing to step in when our support team need additional assistance;
- Manage and resolve help desk tickets in a timely manner;
- Monitor network performance and ensure all systems are operating correctly;
- Collaborate with other IT teams to escalate and resolve complex technical issues;
- Document processes, solutions, and user information accurately;
- Handling customer device repair bookings and providing adequate communication before and after booking in the workshop.

**REQUIREMENTS**:

- Provide strong leadership to the team
- Strong Communication and Interpersonal Skills
- Excellent problem-solving abilities and attention to detail.
- Experience in project management and team coordination.
- Ability to work well under pressure and adapt to changing priorities.

**TECHNICAL KNOWLEDGE**:

- Networking Knowledge such as DNS, DHCP, IP Addressing, Routing and Switching, WIFI routers and access points;
- Experience with both Apple and Windows operating systems would be advantageous;
- Previous experience with Axcient Backup and Webroot Anti Virus or similar would be advantageous;
- Previous experience with RMM software, such as Ninja, Atera or similar would be advantageous
- Server support experience such as Active Directory, Domain Controllers, File Storage is essential;
- Experience with hardware repairs, and diagnosing hardware faults is essential.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company car
- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 5 years (required)
- Leadership: 2 years (required)

Ability to Commute:

- Burnley (required)

Ability to Relocate:

- Burnley: Relocate before starting work (required)

Work Location: In person


  • Aftersales Leader

    3 months ago


    Burnley, United Kingdom Pendragon Full time

    **Aftersales Leader** **Evans Halshaw** **Ford, Burnley** **OTE up to £55,328 with company car, pension, critical illness, life assurance, single health care, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Vauxhall Newport are recruiting a Aftersales Leader to oversee their...


  • Burnley, United Kingdom Utility Warehouse Full time

    Company Description **Start Date**: **Hours**:40 hours per week, 8am to 8:30pm Monday to Saturday **Location**: Burnley onsite Empire Business Centre, 2 Empire Way, Burnley, BB12 6HA **Hello, we're UW** We’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around...

  • Head of IT Operations

    4 months ago


    Burnley, United Kingdom Fruition IT Full time

    Job Description**Job Opportunity: Head of Operational IT** **Salary**: £80,000 per annum Car allowance Health Benefits **Location**: Hybrid - Burnely 1-2 days a week **The Role**: We are currently seeking a dynamic Head of Operational IT for a key role within an industry leading consultancy. you will be responsible for leading the Internal IT function as...


  • Burnley, United Kingdom Flutter Entertainment Full time

    **YOUR ROLE IN THE TEAM?** Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever...


  • Burnley, United Kingdom Octane Recruitment Full time

    Octane Recruitment is seeking an Assistant Aftersales Manager to enhance our Main Dealer Service Department. This position is ideal for individuals looking to build a stable career within a dynamic and efficient team.Key Responsibilities:Oversee the front desk operations while collaborating closely with the Aftersales Manager.Supervise a team of Service...

  • Housing Team Leader

    4 weeks ago


    Burnley, United Kingdom Kenwood Recruitment Solutions Ltd Full time

    Are you an exceptional and experienced Housing Team Leader? Are you passionate about leading and motivating an exceptional team of support workers for a brand new service? Do you feel you are ready to take the next step in your career? Would you love the opportunity to help build a service which will be an integral part of the community?If so, this is the...

  • Team Leader

    4 months ago


    Burnley, United Kingdom Change Grow Live Full time

    Overview: **Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are Our **Team Leaders** here at Change Grow Live play an integral role in ensuring an effective service provision for our service users by creating a focused culture, engaging staff to provide an innovative and...

  • Shift Leader

    3 months ago


    Burnley, United Kingdom Soul Foods Group Full time

    **Want to have fun whilst serving great food to our customers?** **Want to work for a business that is as passionate about your career development as much as growing in size?** **We’ve got an exciting opportunity for you to join our NEW Taco Bell team in Burnley as a Shift Leader!** - This role is known internally as Team Leader and has the possible...

  • Team Leader

    4 months ago


    Burnley, United Kingdom DHL Supply Chain Full time

    BE AN ESSENTIAL PART OF EVERYDAY LIFE Position: Team Leader Contract Type: Permanent (Full-Time) Location: Burnley (BB10 2TQ) Weekly hours: 37 Shift patterns: Monday - Thursday 08:00 - 16:30 Friday 08:00-14:00 At DHL we are extremely passionate about what we do. We pick, pack, store and deliver everything from raw materials to consumables, spare parts...

  • Clinical Team Leader

    3 months ago


    Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    An exciting opportunity has arisen for a Clinical Team Leader to work with the East Lancashire District Nursing Team. Ability to work contracted hours rotationally across day and night shifts, as reasonably required by the needs of the service. This a 7-day service, including weekends and Bank Holidays Please note that the base, hours and work pattern of...


  • Burnley, Lancashire, United Kingdom NHS Full time

    Job Title: Accommodation Office Team LeaderWe are seeking a highly skilled and experienced Accommodation Office Team Leader to join our team at Lancashire & South Cumbria NHS Foundation Trust. The successful candidate will be responsible for leading a team of professionals in providing high-quality care and support to individuals with mental health...


  • Burnley, Lancashire, United Kingdom NHS Full time

    Job Title: Accommodation Office Team LeaderWe are seeking a highly skilled and experienced Accommodation Office Team Leader to join our team at Lancashire & South Cumbria NHS Foundation Trust. The successful candidate will be responsible for leading a team of professionals in providing high-quality care and support to individuals with mental health...

  • Lg Team Leader

    4 months ago


    Burnley, United Kingdom Liberata Full time

    **Job Title: LG Team Leader - Customer Services** **Vacancy reference number: 00507** **Salary: £25,710.30 - £31,832.85 pro-rata following a successful probation period.** **Location: Burnley** **Contract type: Full Time 37 hours - Permanent** **New Career - a rewarding one!** **If you have what it takes to lead, develop and motivate a team, this...

  • Housing Team Leader

    4 weeks ago


    Burnley, United Kingdom Kenwood Recruitment Solutions Ltd Full time

    Are you an exceptional and experienced Housing Team Leader?Are you passionate about leading and motivating an exceptional team of support workers for a brand new service? Do you feel you are ready to take the next step in your career? Would you love the opportunity to help build a service which will be an integral part of the community?If so, this is the...

  • Store Leader

    3 months ago


    Burnley, United Kingdom WHSmith Full time

    As a Store Leader in our Burnley store, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud they’re starting and sharing their journeys with us, whether it’s their...

  • Production Team Leader

    4 months ago


    Burnley, United Kingdom Distinct Consultancy Full time

    Production Team Leader + Nights + FMCG + £31,699K + 3 nights per week Friday, Saturday and Sunday!!Due to growth of the business our client based in Burnley are looking for a Production Team Leader to join them in a permanent capacity covering their brand new weekend shift.Hours of work: 3:30pm-3:30am/5:30pm-5:30am Friday - SundayAs the Production Team...

  • Client Services

    4 months ago


    Burnley, United Kingdom DST Systems Full time

    Overview SS&C is a third-party administrator for several well-known financial institutions, processing the various requests, and fulfilling the needs of our clients’ end investors. Our complaints team handles the processing of escalated issues which require a more deft touch, and meticulous attention to detail. We are passionate about what we do and...


  • Burnley, United Kingdom EFS Full time

    **Customer Service Executive** **£23,000 - £24,000 basic + Bonus** EFS Global are rapidly expanding, with this, we are seeking one experienced **Customer Service Executive **to join our experienced team. The role is office/desk based, working from our Head Office in Burnley, supporting over 30 depots across the UK. We will ensure you have all the tools...


  • Burnley, United Kingdom EFS Full time

    **Customer Service Executive** **£23,000 - £24,000 basic + Bonus** EFS Global are rapidly expanding, with this, we are seeking one experienced **Customer Service Executive **to join our experienced team. The role is office/desk based, working from our Head Office in Burnley, supporting over 30 depots across the UK. We will ensure you have all the tools...

  • Team Leader

    4 months ago


    Burnley, United Kingdom Vetro Health Limited Full time

    We are recruiting for an experienced Team Leader for an established Children's home in Burnley with immediate starts. You will be working alongside an experienced team of Managers and Support Workers to provide the best possible care for the children in the home. Overview: - Title: Team Leader - Location: Burnley - Shifts: 2 on, 4 off - Up to...