Service Desk Team Lead

24 hours ago


Burnley, Lancashire, United Kingdom Austin Fraser Full time

About the Company

Austin Fraser is a dynamic ICT Managed Service Provider based in Burnley, delivering exceptional IT solutions to our growing client base.

Job Description:

As a Workflow and Support Specialist, you will play a pivotal role in ensuring the smooth running of our service desk operations. Your responsibilities will include reviewing incoming service desk tickets and allocating tasks efficiently based on priority, skill set, and SLA requirements.

Benefits:

  • Competitive Salary: £34,000 per annum
  • Dynamic Work Environment: Collaborative and supportive team

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