Senior IT Support Specialist

2 weeks ago

Liverpool, Liverpool, United Kingdom MICT LTD Full time
Job Details

We are seeking a highly skilled and experienced IT professional to join our team as a Senior IT Support Technician. As a key member of our support team, you will be responsible for providing technical expertise and support to our clients.

Key Responsibilities
  • Provide 3rd line technical support for hardware and software issues
  • Act as a technical owner for all support issues, training and advising other team members to help grow and enhance their skills
  • Provide technical support and engineering for networking infrastructure, contributing to the design, implementation, and security of WAN, LAN, and Cloud
  • Take ownership of incidents assigned to you and manage them through to resolution
  • Deliver exceptional customer service and demonstrate the ability and desire to go 'above and beyond' for our customers
Requirements
  • 5+ years' demonstrable experience in MSP IT support services or consultancy
  • Experience with the installation and configuration of systems
  • Microsoft Server technologies; MS Server (2016,2019, 2022), MS Clustering, Active Directory Services, Group Policy, Windows Terminal Services, Certificate Services, ADFS, PowerShell
  • Advanced Exchange (2016, 2019) installation, configuration and troubleshooting
  • Virtualisation configuration and troubleshooting (HyperV/VMware)
  • Firewall troubleshooting (across main stream products)
  • Network Management - TCP/IP, L3 routing, VLAN management & LAN/WAN
  • Experience in SQL Server troubleshooting
  • Excellent general hardware/software troubleshooting and problem-solving skills
  • Disaster Recover, Replication and Recovery
  • Anti-virus technologies (Eset, Bitdefender)
  • Advanced level with VoIP systems (CTX) - troubleshooting and administering
  • Candidates will hold or be willing to attain the Microsoft accreditations
Desirable Additions
  • Microsoft 365 – Azure, SharePoint, OneDrive, Exchange & Intune/Endpoint Manager
  • Proficiency in scripting and task automation using appropriate tooling such as PowerShell
  • Relevant Microsoft certifications in Networking / Desktop / Servers

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