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Customer Experience Specialist

2 months ago

Harrogate, United Kingdom Virgin Media O2 Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our store team, you will be responsible for delivering exceptional customer service and sales performance.

Key Responsibilities
  • Customer Service: Provide personalized service to customers, understanding their needs and preferences to deliver tailored solutions.
  • Sales Performance: Meet or exceed sales targets by creating engaging customer experiences and promoting our products and services.
  • Team Collaboration: Work closely with colleagues to achieve store goals and objectives, sharing knowledge and best practices to drive success.
  • Continuous Learning: Participate in ongoing training and development opportunities to expand your knowledge of our products and services, as well as industry trends and best practices.
Requirements
  • Excellent Communication Skills: Ability to effectively communicate with customers, colleagues, and management to achieve sales and service goals.
  • Strong Problem-Solving Skills: Ability to analyze customer needs and preferences to deliver tailored solutions.
  • Self-Motivation: Ability to work independently and as part of a team to achieve sales and service goals.
  • Technology Savvy: Familiarity with technology and willingness to continuously expand your knowledge to stay up-to-date with industry trends and best practices.
What We Offer
  • Competitive Hourly Rate: £11.81 per hour, with opportunities to earn more through our accreditation program.
  • Excellent Benefits Package: 23 days annual leave, additional day off to celebrate your birthday, and a range of family-friendly policies.
  • Professional Development Opportunities: Ongoing training and development opportunities to expand your knowledge and skills.