Customer Experience Champion

5 days ago


Harrogate, North Yorkshire, United Kingdom NEOM Wellbeing Full time
Unlock Your Potential as a Temp Customer Care Expert at NEOM Wellbeing

We are on the hunt for an exceptional individual to join our team in Harrogate, North Yorkshire, and become an integral part of our Customer Care department. As a Temp Customer Care Expert, you will play a vital role in delivering an unparalleled customer experience, ensuring that our customers receive outstanding support and care throughout their journey with us.

A great opportunity has arisen for a skilled and dedicated individual to work full-time from now until the end of January. This temporary position offers the chance to gain valuable experience in a fast-paced environment and make a lasting impact on our customers' lives.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work collaboratively within a dynamic team. Previous customer service experience is highly desirable, but not essential. What's most important is your passion for delivering exceptional customer experiences and your ability to adapt to our rapidly evolving business needs.

About the Role:
  • Deliver consistent, customer-centric, passionate, and 'real' experiences at every touchpoint
  • Accountable for all customer care communication, striving to resolve customer contacts within the first interaction
  • Communicate with customers in a professional, coherent, and tone-consistent manner, adhering to our values, brand voice, and company guidelines
  • Build and improve customer relationships through proactive engagement and personalized support
  • Capture customer data to expand our NEOM Community and foster customer loyalty
  • Select the most suitable method of communication to seek rapid resolution for customer contacts and adapt to each individual customer's needs
What We Offer:
  • A competitive estimated salary of £18,000 - £22,000 per annum, based on experience
  • PEAK PERKS: enjoy social events, one-off goodies, and other perks that show we care about your wellbeing
  • TIME TO CHILL: 25 days holiday pro rata, because you deserve time to relax and recharge
  • BIRTHDAY TREAT: an extra day off on your birthday, because we celebrate our people
  • NEOM GOODIES: a free NEOM product each month plus staff discount, so you can indulge in our amazing wellness offerings


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