Specialist Customer Care Advisor

4 weeks ago

Harrogate, United Kingdom Barclays Full time

**Specialist Customer Care Advisor**

**Harrogate**

**Salary - £25000 per annum**

**Shift - 35hrs per week, rotating between 8am-8pm Monday to Sunday**

As a Barclays Specialist Customer Care Advisor, you will serve the complex needs of our customers and will be there to help when they need us most. As part of a growing team, you will be helping our customers through challenging life events such as financial difficulty, being scammed or defrauded or a bereavement. You will also help to find a fair and simple ways forward for our customers by providing great digital tools and offer solutions backed by expert colleagues to help improve our customers future financial stability and prospects.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.

**What will you be doing?**
- Providing excellent customer service & responses on behalf of Barclays to create excellent customer satisfaction
- Identifying learning opportunities to ensure continuous improvement.
- Ensuring that the quality of tasks performed by yourself and others you closely work with are maintained to a high and consistent standard
- Ensuring that the solutions that are offered to our customers are accurate and delivered in a timely manor
- Adopting a values-based approach when dealing with customers
- Ensuring that all activities and duties are carried out in full compliance with regulatory requirements whilst adhering to relevant Policies & Standards
- Ensuring vulnerable customers are identified and assisted appropriately, and being able to handle issues and messages efficiently to best help our customers

**What we’re looking for**:

- Experience of operating in a customer focused role
- Experience of building relationships through good rapport, people skills and anticipating needs of our customer
- Ability to use own judgement and previous experience to resolve issues for customers, following Barclays’ defined policies and processes.
- Capability to promote and help customer adoption of digital offerings

**Skills that will help you in the role**:

- Experience of working in a Customer Care role
- Experience of working with stakeholders to develop relationships and proactively support and educate customers
- Capability to work independently on largely non-complex situations
- Accountability for own performance, to best contribute to team deliverables

**Where will you be working?**

The customer care centre is based in the centre of Harrogate above the Barclays Branch. It is 2 minutes walk to the Victoria shopping centre and being in the core of the of the town is very close to all the amenities and restaurants that Harrogate has to offer. There is not parking available in the building but there is plenty of parking space in the vicinity, for example the Jubilee Car Park is a four minute walk.

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