Customer Care Advisor

1 month ago

Harrogate, United Kingdom NEOM Wellbeing Full time

Company

At NEOM, we believe WELLBEING starts with the little moments. Our vision is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. Our 100% natural fragrances are designed to help boost your energy, give you a mood lift, help you sleep better, and reduce stress.

The Role

We are looking for a Customer Care Advisor to join our Harrogate office team, looking after our online B2C customers We have a full-time permanent contract available. Looking for candidates based within a commutable distance from Harrogate, North Yorkshire to work alongside our Customer Care team.

NEOM is growing dramatically year on year with the focus to create the ultimate wellbeing community amongst our customers; a place to share, advise, relate, and emotionally connect. Customer Care Advisors deliver customer care across every digital touchpoint in line with the strategy set out by the Customer Care Manager. Being ambassadors for the NEOM customer across the business, utilizing every opportunity to connect, push boundaries & provide feedback whilst providing an honest, genuine, and ‘real’ experience that customers will engage with.

We are looking for someone that is based within a commutable distance from our Harrogate office, in North Yorkshire. To work alongside the wider Customer Care team. This full-time permanent position is for 37.5 hours a week and require flexibility in working hours, including weekend cover and evenings.

What You Will Do

  • Deliver a consistent, customer-centric, passionate, and ‘real’ experience at every touchpoint
  • Apply versatility throughout brand platforms, ensuring you are professional, coherent and in line with our values, tone of voice & brand including CRM tool, Live Chat, phones, social messaging, and product and site reviews
  • Build & improve customer relationships
  • Take every opportunity to capture customer data in order to expand the NEOM Community and encourage customer loyalty 
  • Timely and accurate provision of reporting to drive prioritisation of issues and performance vs SLAs
  • Accountable for all customer care communication, striving to resolve a customer contact within the 1st interaction
  • Select the most appropriate method of communication to seek rapid resolution for the customer contact, and adapt to suit each individual customer
  • Work collaboratively within the team and to carry out all assigned operational and administrative tasks for the department - E.g., returns reports, Yopto reviews, customer satisfaction and customer feedback
  • Report to the Customer Care Manager and communicating all outstanding issues, ensuring data-driven feedback is prioritised for solution finding, proposals for improvement, analysis & development ideas
  • Optimise product knowledge, wherever possible maximising selling opportunities 
  • Responsible for proactive customer care activities to reduce inbound customer contacts

Requirements

  • A minimum of two years’ experience within Customer Care
  • A desire to always learn and develop, aiming to exceed customer expectations and create best-in-class experiences at every opportunity
  • Ability to work collaboratively with a positive, growth mindset
  • A true team player - flexible, adaptable, and able to manage a variety of tasks
  • Excellent interpersonal and active listening skills
  • Strong written and verbal communication skills and attention to detail
  • Experience using Zendesk (or similar CRM tool) preferred, but not essential
  • Experience using Shopify (or similar) preferred, but not essential
  • Ability to learn and use IT systems

Benefits

  • TIME TO CHILL - 25 days holiday plus bank holidays 
  • BIRTHDAY TREAT - Extra Day off on your birthday 
  • FLEXI TIME - Work in a way that fits around you 
  • WELLBEING DAYS – take some time to recharge and reset  
  • NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy 
  • HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.  
  • DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for nay personal fundraising efforts too.  

Apply Now

Please apply below with your CV and covering letter, telling us about you and what you feel you can bring to NEOM Wellbeing.

  • Specialist Customer Care Advisor

    4 weeks ago

    Harrogate, United Kingdom Barclays Full time

    **Specialist Customer Care Advisor** **Harrogate** **Salary - £25000 per annum** **Shift - 35hrs per week, rotating between 8am-8pm Monday to Sunday** As a Barclays Specialist Customer Care Advisor, you will serve the complex needs of our customers and will be there to help when they need us most. As part of a growing team, you will be helping our...

  • Pet Customer Care Advisor

    2 weeks ago

    Harrogate, North Yorkshire, United Kingdom Jigsaw Insurance Services Plc Full time

    Pet Customer Care AdvisorJob Description short overviewWe have a fantastic opportunity for a PetCustomer Care Advisor to join us at our newly renovated and stylish head office in Harrogate town centre.Providing verbal assistance and support to existing customers relating to their policies alongside dealing with administrative work regardingour customers and...

  • Customer Advisor

    2 weeks ago

    Harrogate, United Kingdom Jones Bootmaker Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Customer Advisor

    4 weeks ago

    Harrogate, United Kingdom Jones Bootmaker Full time

    We have a part time Customer Advisor opportunity to join our Jones Bootmaker team in Harrogate on an 8 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people who want to give...

  • Customer Advisor

    2 weeks ago

    Harrogate, United Kingdom Jones Bootmakers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Customer Service Advisor

    4 weeks ago

    Harrogate, United Kingdom Pendragon Full time

    **Service Advisor (20 hours per week, fixed-term for 6 months)** **Stratstone BMW Harrogate** **Salary of £10,872 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Harrogate? As the UK’s leading luxury automotive retailer, we’re dedicated to providing an...

  • Customer Service Advisor

    4 weeks ago

    Harrogate, United Kingdom Stratstone BMW Full time

    **Customer Service Advisor (Monday-Friday, 40 hours per week. Fixed Term 6 month contract)** **Stratstone BMW Harrogate** **Salary of £21,744 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Harrogate ? As the UK’s leading luxury automotive retailer, we’re...

  • Customer Care Coordinator

    2 weeks ago

    Harrogate, North Yorkshire, United Kingdom North Yorkshire Hospice Care (St Michaels) Full time

    £21, full time equivalent)22.5 hours per weekPermanent contractLocation: Harrogate (office based)We have an exciting opportunity for an administrator to join our Supporter Care Team to provide excellent customer service to our supporters and input information into our supporter database. If you do not have experience in all elements of the role, please do...

  • Specialist Customer Care

    3 weeks ago

    Harrogate, United Kingdom Barclays Full time

    **Specialist Customer Care Advisor** **Harrogate** **Salary - £25,000 per annum plus excellent benefits including: Private Medical Care, GP services, Life Insurance, Pension Contribution, 25 days holiday allowance plus bank holidays, with the option to buy holidays, plus many more benefits** **Shift - 35hrs per week, rotating between 8am-8pm Monday to...

  • Customer Advisor

    4 weeks ago

    Harrogate, United Kingdom B&Q Full time

    **About the role** **Full time / Part time - 24-39 hours per week** **Permanent contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£11.10 per hour (Inclusive of an £0.50 per hour, store specific location allowance)** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...

  • Customer Advisor

    1 month ago

    Harrogate, United Kingdom B&Q Full time

    **About the role** **Part time - 16 hours per week** **Permanent contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£11.10 per hour (Inclusive of an £0.50 per hour, store specific location allowance)** **B&Q Harrogate** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...

  • Customer Advisor

    1 month ago

    Harrogate, United Kingdom B&Q Full time

    **About the role** **Part time - 20** **Permanent contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£11.10 per hour (Inclusive of an £0.50 per hour, store specific location allowance)** **B&Q Harrogate** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Customer Service Advisor

    2 weeks ago

    Harrogate, North Yorkshire, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel have just registered a new Permanent Customer Service Advisor Position in Harrogate to work for a reputable business within the Facilities Management Sector.This would be an exceptional opportunity for someone is experienced within Customer Services and is looking to join a business which can offer stability and has lots of exciting plans for...

  • Sales and Customer Service Advisor

    2 weeks ago

    Harrogate, North Yorkshire, United Kingdom Amplifon Group Full time

    Sales And Customer Service AdvisorHarrogateHours: 22 | Monday to Thursday (10am - 4pm)Salary:£13,728 p.a. + Variable commission schemeA Career to Be Proud Of...We are looking for a Sales and Customer Service Advisor to join our high street branch in Harrogate. You will be working on the reception desk managing the diary for the Audiologist, making calls to...

  • Sales and Customer Service Advisor

    4 weeks ago

    Harrogate, United Kingdom Amplifon Group Full time

    **Sales And Customer Service Advisor**Harrogate**Hours: 22 | Monday to Thursday (10am - 4pm).**Salary: £13,728 p.a. + Variable commission scheme**A Career to Be Proud Of...**We are looking for a Sales and Customer Service Advisor to join our high street branch in Harrogate. You will be working on the reception desk managing the diary for the Audiologist,...

  • Sales And Customer Service Advisor

    1 month ago

    Harrogate, United Kingdom Amplifon Full time

    Sales And Customer Service Advisor (Harrogate) Client AdvisorHARROGATE, NORTH YORKSHIRE, United Kingdom Sales And Customer Service Advisor Harrogate Hours: 22 | Monday to Thursday (10am - 4pm). Salary: £13,728 p.a. + Variable commission scheme A Career to Be Proud Of We are looking for a Sales and Customer Service Advisor to...

  • Sales And Customer Service Advisor

    2 months ago

    Harrogate, United Kingdom Amplifon Full time

    Sales And Customer Service Advisor Harrogate Hours: | Monday to Thursday (am - pm). Salary: £, + Variable commission scheme A Career to Be Proud Of… We are looking for a Sales and Customer Service Advisor to join our high street branch in Harrogate. You will be working on the reception desk managing the diary for the Audiologist,...

  • Customer Experience Advisor

    3 weeks ago

    Harrogate, United Kingdom Page Personnel Full time

    Opportunity to join an International leading business within their industry - Progression opportunities available! **About Our Client**: Page Personnel are currently working with a well known business in Harrogate to recruit a Customer Experience Advisor to join their team on a permanent basis! This is a great opportunity for somebody with Customer Service...

  • Customer Advisor

    1 month ago

    Harrogate, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 6am - 9pm** **£11.10 per hour (Inclusive of an £0.50 per hour, store specific location allowance)** **B&Q Harrogate** We believe anyone can improve their home to make life better. Every day, we give our millions of...

  • Client Care Advisor

    3 weeks ago

    Harrogate, United Kingdom CVS UK Ltd Full time

    **We have a very exciting project ahead of us!** We have a fabulous, vibrant and talented team and are looking for the next new members to join us on this journey! The Harrogate Vet opened 5 years ago with a dream to provide individual and exceptional care to our patients and their owners; we have been growing ever since. We pride ourselves on our high...