Customer Experience Agent

1 week ago

Harrogate, United Kingdom Marmion Recruitment Full time

We are searching for a **confident** individual with **excellent communication skills **to join **a connected outsourced agency provider **as a **Customer Experience Agent, **based in **Harrogate.**
- **£25,000 per annum**:

- **Monday - Friday **(9am - 5pm)
- 24 days holiday + Bank Holidays
- **Excellent Benefits Package** (Discounted Gym, 2 paid charity/volunteering days + more)
- **Hybrid working option** (3 days in the office)

**THE ROLE**

**Your key responsibilities will include**:

- **Responding to enquiries** via various communication channels.
- Answering **inbound customer calls.**:

- Following up **warm leads** to convert prospects into customers.
- Executing all **administration** tasks with high attention to detail.
- Working towards **KPI’s and targets**.

**SKILLS & EXPERIENCE**
- Experience in a **customer-facing environment**.
- Exceptional written and verbal **communication skills**.
- Ability to adapt, manage, and meet **deadlines**.
- Excellent **organisational** skills, with a high level of **attention to detail.**:

- The ability to **understand **the needs of the customer and the company.
- The ability to **take ownership** and **demonstrate resilience** in all aspects of your work.
- **Are a UK resident with unrestricted right to work in the UK.**

**OUR CLIENT**

Our client is a leading Brand Experience Agency offering tailored outsourced services to its diverse client base. They are motivated to elevate their clients’ brands through targeted research, strategic workshops, and the creation of digital & physical assets to develop unique customer experiences and propel business growth.

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Harrogate, North Yorkshire: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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