Experience Resolution Specialist

2 weeks ago


Worcester, Worcestershire, United Kingdom Halfords Full time

Job Summary:

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We are seeking a highly motivated and experienced Customer Experience Advisor to join our team at Halfords. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers remain our top priority.

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Your primary responsibility will be to act as the first point of contact for customers, providing professional and timely responses to their enquiries and concerns. You will also be responsible for building rapport with our customers, identifying their needs, and engaging with them to deliver a satisfactory outcome.

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In addition to providing exceptional customer service, you will also be responsible for supporting the wider team with administrative tasks, demonstrating your ability to work effectively as part of a team.

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Key Responsibilities:

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  • Respond to customer enquiries and concerns in a professional and timely manner">
  • Develop and maintain positive relationships between Halfords and its customers">
  • Liaise with key Support Centre teams, suppliers, and legal sources to further investigate and resolve customer concerns or claims">
  • Actively seek to respond to and resolve customer enquiries and concerns within set SLAs">
  • Support the Cycle2work operations Team Manager and undertake other duties appropriate to the post as required">

Requirements:

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  • Excellent customer and communication skills, both written and verbal">
  • Ability to deal with difficult individuals while remaining professional, tactful, and calm at all times">
  • Able to work effectively as part of a team">
  • Able to work under own initiative">
  • Basic computer literacy and familiarity with office software">

Benefits:

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  • Competitive salary of £25,000 - £30,000 per annum, depending on experience">
  • Pension scheme">
  • Life insurance">
  • 20 days annual leave">

About Us:

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Halfords is a leading retailer of automotive products and services in the UK and Ireland. Our mission is to provide high-quality products and services to our customers, while maintaining a commitment to innovation, sustainability, and social responsibility.

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Equal Opportunities Employer:

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Halfords is an equal opportunities employer and welcomes applications from all qualified candidates.



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