Telephony Solutions Specialist

1 week ago


Worcester, Worcestershire, United Kingdom NEC Full time

We are seeking a highly skilled Telephony Solutions Specialist to join our team at NEC Software Solutions. As a key member of our delivery team, you will be responsible for providing exceptional customer service to patients and healthcare professionals through various communication channels.

In this role, you will work closely with our team to triage and resolve any complications that may arise during the diabetic eye screening process. Your problem-solving skills and ability to analyze complex issues will be essential in ensuring timely resolutions and maintaining high-quality services.

As a Customer Service Coordinator, you will be responsible for booking, cancelling, or rescheduling appointments for diabetic eye screening. You will also be responsible for database validation and cleansing, as well as issuing timely notifications to patients and healthcare professionals.

We offer a competitive salary of £25,000 per annum, commensurate with experience. In addition to your salary, you will receive a comprehensive benefits package, including private medical cover, 25 days paid holiday, and a group pension plan.



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