Technical Support Specialist
7 days ago
About the Company
Hays Talent Solutions is a leading recruitment agency, supporting companies on their digital transformation journey. With a strong focus on delivering high-quality services, they work with clients across various industries to provide expert technical expertise and full lifecycle maintenance.
Job Description
We are seeking an experienced Technical Support Specialist to join our client's team in IT. This is a contract role until 30/06/2025, offering an hourly rate of £14.25 (PAYE) or £18.13 (UMB). The successful candidate will be required to work a standard schedule from 07:45 to 17:00, with flexibility to adapt to a rota that may include early and late shifts.
The ideal candidate will have excellent customer service skills, be approachable, and able to work under pressure. Key responsibilities will include:
- Assisting users with IT-related queries and general basic enquiries
- Logging into and logging tickets within ServiceNow
- Completing administration tasks within ServiceNow
- Diagnostics: determining whether a fault is related to hardware failure (or software/user profile issue)
- Device rebuilds and ensuring compliance before re-issuing
- Install and troubleshoot software
- NHS mail administration
- Troubleshooting MFA issues
- Educating users on various IT systems and tools
- Spare stock management and loan stock management
- Liaising with internal teams and NHS Acute Trust staff for application support and password resets
Required Skills and Qualifications
To succeed in this role, you should have:
- Excellent customer service skills
- Ability to work under pressure
- Familiarity with IT systems, including ServiceNow, Active Directory, Office 365, and Nexthink
- Basic knowledge of SCCM and Cisco VPN
- Experience with NHS mail administration and multi-factor authentication
- Ability to work independently and as part of a team
Benefits
This role offers a competitive salary, a well-established onsite working environment, and opportunities for professional growth. As a valued member of the team, you will receive full on-site training and have the chance to contribute to a purpose-driven organization.
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