Technical Support Specialist

4 weeks ago


Worcester, Worcestershire, United Kingdom NEC Full time

Job Title: Technical Support Specialist

Job Summary:

The Technical Support Specialist will provide technical assistance to NEC employees, ensuring optimal workstation performance. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment.

Key Responsibilities:

  • Respond to and resolve IT support requests via phone, email, or in-person.
  • Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.
  • Install, configure, and maintain operating systems and software applications.
  • Set up and troubleshoot network connectivity issues.
  • Assist with printer and peripheral device setup and troubleshooting.

Requirements:

  • Demonstrable experience in desktop support or desk-side user support.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Software and Hardware Troubleshooting
  • Windows 10 and Microsoft Office (M365)
  • Eligible for UK Security Clearance
  • Good communication (both verbal and written) skills
  • Planning and organisation skills and administration management.including the ability to manage time effectively, set priorities appropriately, schedule calls
  • Able to operate effectively in a team environment with both technical and non-technical team members
  • Able to operate with minimal supervision
  • Able to operate within customer-standard operating procedures

Benefits:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.


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