Technical Support Specialist
3 weeks ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Nextech Group Ltd. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
* Provide technical support via phone, email, and remote tools
* Log and manage support tickets, escalating complex issues to senior support teams when necessary
* Perform routine system maintenance and software installations for client systems
* Assist in the setup and configuration of new user accounts, hardware, and software
* Maintain communication with clients, keeping them updated on the status of their requests
Requirements:
* At least 1 year of experience in a technical support or IT helpdesk role
* Basic knowledge of Windows OS, Microsoft Office 365, and general IT troubleshooting
* Familiarity with Active Directory and user account management
* Understanding of basic networking principles such as TCP/IP, DNS, and DHCP
* Strong communication and customer service skills
What We Offer:
* Competitive salary
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
How to Apply:
If you are a motivated and customer-focused Technical Support Specialist with a passion for IT, please submit your application.
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