Technical Field Support Specialist
4 weeks ago
Job Title: Technical Field Support Specialist
Job Summary: We are seeking a highly skilled Technical Field Support Specialist to join our National Response Team. As a key member of our team, you will provide high-quality field-based technical expertise to our customers in the UK.
Key Responsibilities:
- Carry out repairs, on-site commissioning, service, and calibration of customer's inline inspection equipment to stated processes and procedures.
- Perform upgrades and refurbishments on customer sites.
- Handle on-site customer queries in a fair and courteous manner.
- Adapt to various environments and comply with local clients' health and safety regulations.
- Complete necessary paperwork accurately and on time in accordance with company procedures.
- Cooperate with overtime as required.
- Participate in the on-call standby rota system as needed.
- Continuously improve product knowledge and learn diverse sets of products.
- Provide technical support via phone and email where required.
Requirements:
- Good technical electrical/electronics skills - minimum HNC or similar qualification in electromechanical/electrical engineering.
- Ideal experience in a field service role and familiarity with customer service aspects, including commissioning, repairs, and servicing.
- PLC programming and knowledge of PC hardware an advantage.
- Good PC literacy.
- Methodical approach to problem-solving.
- Full current UK driving license.
- Good customer service skills.
- Flexibility to work overtime, including weekends as required.
- A role model of Loma's behaviors (Hands-on, One Team, Positive Mindset, delivering on our Commitments, Taking the initiative).
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