Technical Field Support Specialist

4 weeks ago


Worcester, Worcestershire, United Kingdom Loma Systems Full time

Job Title: Technical Field Support Specialist

Job Summary: We are seeking a highly skilled Technical Field Support Specialist to join our National Response Team. As a key member of our team, you will provide high-quality field-based technical expertise to our customers in the UK.

Key Responsibilities:

  • Carry out repairs, on-site commissioning, service, and calibration of customer's inline inspection equipment to stated processes and procedures.
  • Perform upgrades and refurbishments on customer sites.
  • Handle on-site customer queries in a fair and courteous manner.
  • Adapt to various environments and comply with local clients' health and safety regulations.
  • Complete necessary paperwork accurately and on time in accordance with company procedures.
  • Cooperate with overtime as required.
  • Participate in the on-call standby rota system as needed.
  • Continuously improve product knowledge and learn diverse sets of products.
  • Provide technical support via phone and email where required.

Requirements:

  • Good technical electrical/electronics skills - minimum HNC or similar qualification in electromechanical/electrical engineering.
  • Ideal experience in a field service role and familiarity with customer service aspects, including commissioning, repairs, and servicing.
  • PLC programming and knowledge of PC hardware an advantage.
  • Good PC literacy.
  • Methodical approach to problem-solving.
  • Full current UK driving license.
  • Good customer service skills.
  • Flexibility to work overtime, including weekends as required.
  • A role model of Loma's behaviors (Hands-on, One Team, Positive Mindset, delivering on our Commitments, Taking the initiative).


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