Director of Consumer Product Experience

4 days ago


Edinburgh, Edinburgh, United Kingdom Trustpilot, Inc. Full time

Are you a seasoned professional looking for a challenging role where you can drive innovation and growth? We are seeking a highly experienced Director of Consumer Product Experience to lead the development of our consumer product platform.

About the Opportunity

In this role, you will be responsible for shaping Trustpilot's approach to evolving our consumer platform to bring the most relevant reviews to users throughout their buying experience. You will work closely with cross-functional teams to understand emerging consumer trends, behavior and needs across both new and existing markets.

  • Consumer Insights: Develop a deep understanding of consumer needs and behaviors in the context of buying decisions online. Use this knowledge to inform product development decisions and ensure that our platform meets the diverse needs of users worldwide.
  • Product Development: Lead the development of innovative product solutions that enhance the user experience while promoting safety. Utilize metrics, user feedback, and security incident data to guide product development decisions.
  • Team Collaboration: Work closely with other department leaders, including Engineering, Data Science, Marketing, Legal, and Policy to ensure consumer product strategies align with company goals, regulatory requirements, and industry best practices.

We offer a competitive compensation package, including a salary range of $185,000 - $225,000 per year, plus bonus opportunities. Additional benefits include flexible working options, 25 days holiday per year, paid parental leave, and access to over 4,000 deals and discounts.


  • Product Director

    2 weeks ago


    Edinburgh, Edinburgh, United Kingdom Trustpilot, Inc. Full time

    About the RoleWe are seeking an experienced Product Director to lead our Consumer Experience team at Trustpilot, Inc. As a key member of our leadership team, you will be responsible for driving the development of innovative product solutions that enhance consumer engagement and growth.Key ResponsibilitiesDevelop and execute strategies to increase consumer...


  • Edinburgh, Edinburgh, United Kingdom Trustpilot, Inc. Full time

    Trustpilot, Inc. is seeking a highly experienced Product Management Director to lead the development of innovative product solutions that help consumers discover, choose and share experiences with businesses.About the RoleThis is a key position within our organization, responsible for shaping Trustpilot's approach to evolving our consumer platform to bring...


  • Edinburgh, Edinburgh, United Kingdom Red Bull Full time

    Job DescriptionAs a Product Experience Manager, you will be responsible for creating a strong network, establishing and maintaining relationships with key local individuals, and driving brand engagement on social media handles via authentic content.You will also work at Red Bull events and supported events to help ensure an unforgettable brand experience for...


  • Edinburgh, Edinburgh, United Kingdom Trustpilot, Inc. Full time

    About the JobThis Senior Product Manager role is focused on user engagement and requires someone with a deep understanding of consumer behavior in online buying decisions. You will work closely with other department leaders to ensure consumer product strategies align with company goals, regulatory requirements, and industry best...


  • Edinburgh, Edinburgh, United Kingdom Fqps Full time

    Job DescriptionAs a Paralegal - Associate in our ICB Legal team, you will play a critical role in supporting the development of Chase's consumer retail operation outside of the US. You will work closely with business stakeholders and lawyers to provide legal advice on various aspects of retail banking, including product development, regulatory compliance,...


  • Edinburgh, Edinburgh, United Kingdom Lloyds Bank plc Full time

    Lloyds Banking Group is seeking a Director, Head of Client Services and Customer Experience to join our Commercial Cards team.This senior leadership role will involve leading the customer-focused elements of the commercial card business, including client implementation, marketing communications, operational engagement, and product propositions.As part of the...


  • Edinburgh, Edinburgh, United Kingdom ZipRecruiter Full time

    Job Title: Director of Production ExcellenceAre you a driven professional looking for a new challenge? We are seeking a Director of Production Excellence to join our team and lead operations at a fast-paced food manufacturing facility.The ideal candidate will have a strong background in food manufacturing, with experience in leading teams and implementing...


  • Edinburgh, Edinburgh, United Kingdom MAG Airport Limited Full time £45,000

    Airport Experiences DirectorEstimated salary: £45,000+ per annum.MAG Airport Limited is seeking an experienced Airport Experiences Director to lead the launch of a brand-new lounge at Edinburgh Airport.About the RoleLead the planning, development, and successful launch of the new lounge.Develop and implement strategies to deliver exceptional customer...


  • Edinburgh, Edinburgh, United Kingdom Moda Living Ltd Full time

    Job Title: Resident Experience DirectorAre you passionate about delivering exceptional resident experiences? Do you have a proven track record of success in leading high-performing teams? If so, we want to hear from you!About the Role:As a Resident Experience Director, you will play a vital role in shaping the overall resident experience across our UK-wide...


  • Edinburgh, Edinburgh, United Kingdom NEOM Wellbeing Full time

    We are seeking a Customer Experience Director to join our team in Edinburgh. This is an exciting opportunity to work with a like-minded team and drive our mission to improve wellbeing in the community.Job DescriptionKey responsibilities include:Co-responsibility for the day-to-day running of a standalone storeDriving forward sales and company...


  • Edinburgh, Edinburgh, United Kingdom ASVA: Association of Scottish Visitor Attractions Full time

    About the RoleWe are looking for a flexible and adaptable individual who can work shifts dependent on consumer demand. As our distillery will be open 7 days a week, we require someone who can be available to work a variety of hours, including evenings and weekends.As a Housekeeper, your primary responsibility will be to maintain the highest standards of...

  • Software Developer

    4 days ago


    Edinburgh, Edinburgh, United Kingdom Valla Full time

    Full-time permanent role with a salary of £45,000-£60,000 dependent on experience and based in the UK. This position is open to remote candidates, with a preference for those located in Scotland.We are Valla, a startup founded in 2020 by two senior women from the tech industry who were passionate about helping people access justice. Our mission is to...


  • Edinburgh, Edinburgh, United Kingdom Trustpilot, Inc. Full time

    About UsTrustpilot, Inc. is a leading consumer review platform that helps consumers discover, choose, and share experiences with businesses. Our mission is to empower consumers to make informed purchasing decisions by providing access to authentic reviews from real people.Job DescriptionLead a dedicated team of Product Managers in developing innovative...


  • Edinburgh, Edinburgh, United Kingdom Xpress Recruitment Full time

    At Xpress Recruitment, we are seeking a highly skilled Customer Experience Director to join our team. As a key member of our management team, you will be responsible for leading our customer-facing operations and ensuring that every guest has an exceptional experience with us.The successful candidate will have a proven track record in delivering outstanding...


  • Edinburgh, Edinburgh, United Kingdom DriverReviews Full time £32,000 - £36,000

    Job OverviewIn the rapidly evolving world of e-commerce, consumers rely heavily on product reviews to inform their purchasing decisions. As a key member of the DriverReviews team, you will be responsible for uncovering actionable insights that enhance the online shopping experience for millions of consumers worldwide.The ideal candidate will possess a strong...


  • Edinburgh, Edinburgh, United Kingdom Competitor Group, Inc. Full time

    About the RoleWe are seeking an experienced Product Experience Designer to join our team at Competitor Group, Inc. in Greenfield, Mass.This is a challenging and rewarding role that involves designing elegant solutions to complex workflows and collaborating with product management and executives to prioritize the product roadmap.Key ResponsibilitiesTransform...


  • Edinburgh, Edinburgh, United Kingdom MAG Airport Limited Full time £45,000

    Airport Experience DirectorThis is an exciting opportunity to launch a brand-new lounge at Edinburgh Airport.We are looking for a highly skilled and experienced individual to lead our Airport Experiences Team as a General Manager. The successful candidate will have a proven track record of high-end delivery in a fast-paced environment, with a solid...


  • Edinburgh, Edinburgh, United Kingdom Talbots Full time

    Job DescriptionTalbots is seeking a highly skilled Customer Experience Director to join our team in driving sales and service excellence. This role offers a competitive salary of $$$65,000 - 80,000 annually.About the Role:Develop and maintain a culture of exceptional customer experiences through meaningful interactions and relationships.Provide personalized...


  • Edinburgh, Edinburgh, United Kingdom Weare5vtech Full time

    We are seeking a Product Development Director - Digital Transformation to lead our product development efforts. The estimated salary for this role is £180,000 per annum.This role requires a strong background in network architecture and design, as well as experience with Agile methodologies and project management.In this position, you will have the...


  • Edinburgh, Edinburgh, United Kingdom The Glasshouse Hotel Full time

    About The RoleWe are seeking a highly experienced Director of Culinary Experience to join our team at The Glasshouse Hotel. As a key member of our management team, you will be responsible for developing and implementing strategies to enhance the culinary experience of our guests. You will work closely with our chefs, restaurateurs, and hospitality teams to...