Concession Supervisor

2 days ago


London, Greater London, United Kingdom New Covent Garden Market Full time
Role Overview:

We are seeking a highly skilled and experienced Concession Supervisor to join our luxury floristry team at New Covent Garden Market. As a key member of our team, you will be responsible for managing and overseeing our beautiful flower shop within iconic department stores, ensuring exceptional customer service and maintaining high-quality standards.

Your responsibilities will include managing a team of florists, overseeing bouquets made by the team, taking customer orders accurately, dealing with complaints in a timely and professional manner, and supporting the florist management team with staff rotas. You will also be responsible for liaising with suppliers, managing all ordering for Liberty stock and object, and processing orders through Shopify.

To succeed in this role, you will require 5+ years of customer service experience, 5+ years of retail floristry experience, and managerial experience. You must also be available for peak periods such as Valentine's Day, Mother's Day, and Christmas. Excellent written and verbal communication skills, problem-solving skills, and a strong sense of personal style are essential.

We offer a competitive salary, flexible working hours, and the opportunity to work with a reputable luxury brand. If you are a motivated and experienced florist looking for a new challenge, please apply for this exciting opportunity.



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