Concession Supervisor Harbey Nichols London

6 months ago

London, United Kingdom ZADIG&VOLTAIRE Full time

The role of Supervisor is an essential part of the store function.

Connecting and engaging with the Zadig&Voltaire customers, supporting the day to day activities of their team and store.

We are looking for someone who is attentive, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients.

You are a role model in your team and you share your knowledge and skills with your colleagues.

The Supervisor will welcome and assist customers throughout the entire sales process, always focusing on delivering the highest customer experience. As a Supervisor, you are part of maximising store targets, providing an optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards.

You will support the store management in building a store environment that nurtures creativity and employees development.

**Expectations of the role**
- **Selling skills**:_
- Be a brand ambassador and embrace the brand Selling Ceremony
- Drive sales: warm welcome, exceptional customer approach, use appropriate sales techniques from start to closing the sale.
- Be part of targeting the ZV objectives and meeting store KPIs (AB and UPT)
- Provide personalised advice and drive sales according to the customer’s needs
- Be able to build customer loyalty, understand customer relationship management
- Be able to communicate efficiently and effectively
- Be knowledgeable of the collection and the brand iconic pieces
- **Operations**:_
- Drive sales: Operating till system, take and process payments
- Manage the till and customers queuing efficiently
- Follow company policy and procedure
- Manage the needs of the customer including exchanges, credit notes and holds
- Offer each customer the opportunity to be on the mailing list
- Maintain the replenishment of bags, boxes etc
- Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager
- Processing the deliveries
- Maintain a luxurious store environment and standards
- Answer calls promptly and efficiently, with a pleasant and welcoming manner
- Execute the loss prevention procedure and conducts regular inventories
- Ensure the shop floor and stock room standards are maintained in a clean, tidy condition
- Follow the health & safety guidelines
- **Merchandising**:_
- Process deliveries (new collection, replenishment ), transfers
- Process the replenishment of the items on the shop floor according to the ZV Standards
- Support the Store Management in the VM guidelines implementation

**Required knowledge & skills**:

- Be a quick learner and good listener
- You must have excellent communication skills
- Excellent organization skills
- Understands and delivers a luxurious customer experience
- Able to suggest additional items as ad-on sales
- Understand the sales and financial targets
- Be quick operationally while having strong attention to detail
- You have to be adaptable and a team player
- Show passion about the retail and interest in fashion and retail market trends

**Required qualities**:

- Details focused
- Strong verbal & written communication skills
- Problem solver Adapt to new situation, be proactive
- Great people skills, be enthusiastic, dynamic
- Punctual
- Team player
- Flexible according to the working hours and situations
- Able to multi-task
- Be eager to learn, develop yourself and others.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Commission pay

**Experience**:

- Fashion Retail: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Senior Sales Advisor

    6 months ago

    London, United Kingdom Swatch Group Full time

    **The company** The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and...

  • Retail Supervisor

    6 months ago

    London, United Kingdom Maje Full time

    **Company Description** Since its creation in Paris in 1998, Maje has been able to build its own style and drawn a subtle line between modernity and quirkiness, by focusing on key pieces and sharp details. The Maje spirit is a very feminine silhouette, at once sober, glamorous and bold. Affiliate of the SMCP Group, the brand is successfully pursuing its...

  • Retail Supervisor

    6 months ago

    London, United Kingdom Maje Full time

    Job Description What we are offering: A Supervisor position, in one of our concession in Harvey Nichols  On a day-to-day basis at Maje, you will be in support to the manager in the coaching and training of the team members, supervise the sales team, welcome our international customers, offer them a personalised and emotional experience, ensuring...

  • Deputy Concession Manager

    3 weeks ago

    London, Greater London, United Kingdom Aspinal of London Full time

    Key ResponsibilitiesSupport the Concession Manager in delivering exceptional customer service and driving sales growthAssist with the management of the store, including inventory management, visual merchandising, and stock controlDeputize in the absence of the Concession Manager, taking charge of the store and making key decisions to drive sales and customer...

  • Store Manager

    1 month ago

    London, United Kingdom Maje Full time

    Job Description                                                           What we are offering:A Store Manager position, in one of our concession in Harvey Nichols, London. On a day-to-day basis at Maje, you will oversee the commercial and operational management of the store, the management of a team of X, the coaching and...

  • Supervisor

    7 months ago

    London, United Kingdom Aspinal of London Full time

    Luxury fashion lifestyle brand, Aspinal of London, are hiring for a Supervisor at our concession in Selfridges London. We believe in creating the most amazing experiences for both our customers as well as our team members. We are looking for passionate and determined people to join us on the journey. **Requirements**: Aspinal of London Supervisor's...

  • Painting, Decorating and Spraying Supervisor

    6 months ago

    London, United Kingdom Decorating Supervisor Full time

    We are a painting and decorating company and are looking for ambitious people to join their expanding team. As a Decorating Supervisor, you will be responsible for managing a team of qualified and experienced decorators, delivering multiple projects on time and on budget within London and surrounding areas. You will provide technical support and advice as...

  • Concession Performance Executive

    6 months ago

    London, United Kingdom Transport for London Full time

    **Organisation** **-** Operations **Job** **-** Administration **Position Type** **-** Full Time **Salary**: - £30,000 - £40,000 **Location **- Southwark, with hybrid working **Contract Type** - TfL, Perm **Overview of project/role** Lead and support the Head of Concession and Head of Performance to link the teams in joint aspects relating to the...

  • Concession Supervisor

    2 days ago

    London, Greater London, United Kingdom New Covent Garden Market Full time

    Role Overview:We are seeking a highly skilled and experienced Concession Supervisor to join our luxury floristry team at New Covent Garden Market. As a key member of our team, you will be responsible for managing and overseeing our beautiful flower shop within iconic department stores, ensuring exceptional customer service and maintaining high-quality...

  • Supervisor - Selfridges Trafford

    6 months ago

    London, United Kingdom Aspinal of London Full time

    **Supervisor** Luxury fashion lifestyle brand, Aspinal of London, are hiring for a Supervisor at our Concession in Selfridges Trafford. At Aspinal, we do things differently. We believe in creating the most amazing experiences for both our customers as well as our team members. We are growing at an incredible rate, and we are looking for passionate and...

  • Sales Assistant

    6 months ago

    London, United Kingdom Maje Full time

    **Company Description** Since its creation in Paris in 1998, Maje has been able to build its own style and drawn a subtle line between modernity and quirkiness, by focusing on key pieces and sharp details. The Maje spirit is a very feminine silhouette, at once sober, glamorous and bold. Affiliate of the SMCP Group, the brand is successfully pursuing its...

  • Supervisor - Selfridges

    6 months ago

    London, United Kingdom Aspinal of London Full time

    At Aspinal of London, we're not just a luxury fashion lifestyle brand - we're creators of unforgettable experiences, both for our valued customers and our dedicated team members. We're on the lookout for a Supervisor to join our team in our Selfridges London Concession. **Role Overview**: As a Supervisor at Aspinal of London, you'll embody our brand values....

  • Concession Assistant

    6 months ago

    London, United Kingdom Aubin & Wills Full time

    **SLOANE SQUARE, PETER JONES CONCESSION** **Who We Are** Grounded in British heritage and always driven by the belief that better is greater than more, we target a premium menswear consumer who has an inherent desire for quality. Aubin portrays a vision of modern day Britishness. **The Role** As an Aubin Christmas Concession Supervisor, you will have...

  • Supervisor

    6 months ago

    London, United Kingdom Aubin & Wills Full time

    OXFORD STREET, JOHN LEWIS CONCESSION SUPERVISOR **Who We Are** Grounded in British heritage and always driven by the belief that better is greater than more, we target a premium menswear consumer who has an inherent desire for quality. Aubin portrays a vision of modern day Britishness. We are seeking an experienced and dynamic Supervisor to join our new...

  • Store Manager

    7 days ago

    London, United Kingdom SMCP Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Company Description Since its creation in Paris in 1998, Maje has been able to build its own style and drawn a subtle line between modernity and quirkiness, by focusing on key pieces and sharp details. The Maje spirit is a very feminine silhouette, at...

  • Store Manager

    5 days ago

    London, United Kingdom SMCP Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Company DescriptionSince its creation in Paris in 1998, Maje has been able to build its own style and drawn a subtle line between modernity and quirkiness, by focusing on key pieces and sharp details. The Maje spirit is a very feminine silhouette, at once sober,...

  • Store Manager

    1 day ago

    London, United Kingdom SMCP Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Company Description Since its creation in Paris in 1998, Maje has been able to build its own style and drawn a subtle line between modernity and quirkiness, by focusing on key pieces and sharp details. The Maje spirit is a very feminine silhouette, at once...

  • Concession Deputy Store Manager

    5 days ago

    London, United Kingdom CV-Library Full time

    Not often do roles pop up where you can put smiles on so many faces, creating magical moments your customers will cherish forever.At Mamas & Papas, we’re not only the award-winning No.1 brand in baby & nursery products but we’re also the UK’s largest specialist baby/nursery products retailer with Mamas & Papas stores & sites all over the UK and...

  • Supervisor - Selfridges

    7 months ago

    London, United Kingdom Aspinal of London Full time

    At Aspinal of London, we're not just a luxury fashion lifestyle brand - we're creators of unforgettable experiences, both for our valued customers and our dedicated team members. We're on the lookout for a Supervisor to join our team in our Selfridges London Concession. Role Overview: As a Supervisor at Aspinal of London, you'll embody our brand values....

  • Luxury Retail Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Jo Malone London Full time

    Job Title: Luxury Retail SupervisorWe are seeking a motivated and results-driven Luxury Retail Supervisor to join our team at Jo Malone London.About the Role:We have an exciting opportunity for a driven and ambitious individual to lead our sales team as a Luxury Retail Supervisor in one of our prestige boutiques in London.You will be responsible for...