Service Operations Coordinator

3 weeks ago


Norwich, Norfolk, United Kingdom Ben Burgess & Co. Ltd Full time

Service Administrator Role Overview

At Ben Burgess & Co. Ltd, we are committed to delivering exceptional customer experiences and creating an inspiring work environment. As a Service Administrator, you will play a vital role in ensuring the smooth operation of our service departments, providing outstanding service, and ensuring excellent administration.

Key Responsibilities:

  • Act as a key point of contact for external customer enquiries, providing timely and effective support.
  • Book work through the online scheduler tool, ensuring efficient workflow and minimizing delays.
  • Liaise with customers on additional work, updates, and quotes, maintaining open communication and resolving issues promptly.
  • Ensure all paperwork from engineers is completed to the required standards and in a timely manner, including job cards, time sheets, and warranty paperwork.
  • Prepare invoices and credits to support the Service Manager, maintaining accurate financial records.
  • Monitor and control Work in Progress (WIP) on a weekly basis, ensuring it remains under the group policy on outstanding WIP.
  • Register new machine warranties with suppliers when machines are collected or delivered, maintaining accurate records.
  • Undertake activities to support the delivery of outstanding customer service, including machinery sales and paperwork processing.
  • Assist in the general smooth running of the service department, providing support as needed.

Requirements:

  • Relevant experience working as a Service Administrator in a busy dealership environment.
  • Experience with agricultural machinery or farming industry (desirable).
  • Experience dealing with Warranty paperwork.
  • Strong customer service experience, with excellent communication and engagement skills.
  • Openness to innovation and a willingness to learn and develop.

What We Offer:

At Ben Burgess & Co. Ltd, we believe in nurturing our team members and providing a competitive overall package tailored to your role. This includes equitable pay, a transparent bonus system, unrestricted investment in your personal and professional growth, and a recognition of the importance of work-life balance.



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