Business Operations Coordinator

4 weeks ago


Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

Our client is a leading provider of professional training in the Financial Services Sector, offering apprenticeships and leadership training. They pride themselves on being at the forefront of online delivery, inspiring innovation, curiosity, and professional growth through learning.

The Role

As a Business Support Officer, you will work as part of the business support team to provide core administrative and customer care services, ensuring the company's contracts and programmes run smoothly.

Key Responsibilities
  1. Administration – To support the end-to-end administrative process of contracts and programmes.
  2. Compliance – To ensure compliance checks are carried out to meet required standards.
  3. Customer Service – To provide support, information, and guidance to stakeholders, ensuring queries are progressed accurately and efficiently.
  4. Ensure all stages and requirements are fully, accurately, and diligently completed with signatures from the training provider, learner, and employer.
  5. Transfer key information on apprenticeships to The Apprenticeship Service accurately for employer approval.
  6. Order course materials to support programme delivery.
  7. Support the set-up and maintenance of key learner management systems, such as Microsoft Teams and Office 365 folders.
  8. Support the organisation of learning events and activities, such as new class cohort training dates into systems and ensure invitations are received.
  9. Provide system and process support, ensuring colleagues follow administrative processes correctly and escalating where necessary.
  10. Support with company administration, such as obtaining quotes for renewals or organising interviews.
Accountabilities
  1. Timely and accurate processing of sensitive personal and commercial data.
  2. Fully comply with company processes, policies, and procedures at all times.
  3. A brand ambassador for the company, representing it in a professional, polite, and progressive manner at all times.
  4. Naturally diligent, ensuring all information and data handled is accurate and to the highest quality standards.
  5. Strong technology skills, proficient and competent with Microsoft Office, Microsoft Teams, and using Customer Relationship Management systems.
  6. Remote working (nationwide).
  7. Smart/casual dress code.
  8. 20 (plus Bank Holidays) days annual leave.
  9. 5 additional discretionary Christmas holiday days.
  10. Nest Pension.
  11. Commitment to your training and development.
  12. Team Social events.
  13. Diverse and progressive culture.


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