Service Operations Coordinator

3 weeks ago


Norwich, Norfolk, United Kingdom Ben Burgess & Co. Ltd Full time
Service Administrator Role Overview

At Ben Burgess & Co. Ltd, we are committed to delivering exceptional customer experiences and creating an inspiring work environment. As a Service Administrator, you will play a vital role in ensuring the smooth operation of our service departments.

This role requires a strong focus on administration, customer service, and teamwork. You will be the primary point of contact for external customer inquiries, responsible for booking work through our online scheduler tool, and ensuring all paperwork is completed to the required standards.

Key Responsibilities:

  • Manage customer inquiries and provide timely responses
  • Coordinate workshop operations, including booking work and monitoring Work in Progress (WIP)
  • Prepare invoices and credits to support the Service Manager
  • Register new machine warranties with suppliers
  • Assist in the general smooth running of the service department

Requirements:

  • Relevant experience working as a Service Administrator in a busy dealership environment
  • Strong customer service experience and excellent communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Openness to innovation and a willingness to learn

We offer a competitive overall package, including equitable pay, a transparent bonus system, and unrestricted investment in your personal and professional growth. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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