Service Coordinator
4 weeks ago
Job Title: Service Coordinator
Job Summary:
We are seeking an experienced Service Coordinator to join our team at Contract Personnel Ltd. The successful candidate will be responsible for coordinating and overseeing the delivery of services, acting as a liaison between clients, service providers, and internal teams to ensure that services are delivered efficiently and effectively.
Key Responsibilities:
- Service Quote Preparation: Review client requirements and specifications to prepare accurate service quotes.
- Securing Service Orders: Communicate with clients to negotiate and finalize service agreements.
- Delivering Services: Schedule service appointments considering client preferences/technician availability/work permits and offshore certification.
- Monitor service delivery progress, address any issues or delays, and provide updates to clients as needed.
- Communication: Serve as the main point of contact for clients regarding service requests, updates, and issues.
- Resource Management: Coordinate and manage resources such as staff, equipment, and materials to support service delivery.
- Invoicing: Generate and send invoices to clients based on completed services and agreed-upon terms.
Requirements:
- Proven experience in a customer service or service coordination role.
- Strong communication, organizational, and problem-solving skills.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Proficiency in using computer software and tools for scheduling, communication, and documentation.
Additional Skills:
- Knowledge of service management software or tools.
- Experience in a similar industry or field.
About the Role:
This is an excellent opportunity for a motivated and organized individual to join our team and contribute to the success of Contract Personnel Ltd.
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