Service Coordinator

1 week ago

Norwich, Norfolk, United Kingdom Contract Personnel Ltd Full time

Contract Personnel Ltd is seeking an experienced Service Coordinator to join their team.

The successful candidate will be responsible for coordinating and overseeing the delivery of services, acting as a liaison between clients, service providers, and internal teams to ensure that services are delivered efficiently and effectively.

Key Responsibilities:

  • Service Quote Preparation: Review client requirements and specifications to prepare accurate service quotes.
  • Securing Service Orders: Communicate with clients to negotiate and finalize service agreements.
  • Delivering Services: Schedule service appointments considering client preferences/technician availability/work permits and offshore certification.
  • Monitor service delivery progress, address any issues or delays, and provide updates to clients as needed.
  • Communication: Serve as the main point of contact for clients regarding service requests, updates, and issues.
  • Resource Management: Coordinate and manage resources such as staff, equipment, and materials to support service delivery.
  • Invoicing: Generate and send invoices to clients based on completed services and agreed-upon terms.

Requirements:

  • Proven experience in a customer service or service coordination role.
  • Strong communication, organizational, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and manage multiple priorities.
  • Proficiency in using computer software and tools for scheduling, communication, and documentation.

This is an excellent opportunity for a motivated and organized individual to join a dynamic team and contribute to the success of Contract Personnel Ltd.

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