Customer Service Representative

5 days ago

Portsmouth, Portsmouth, United Kingdom Davies Talent Solutions Full time

{"h1": "Collections Agent Role at Davies Talent Solutions", "p": "At Davies Talent Solutions, we're seeking a dedicated and results-oriented Collections Agent to join our growing Customer Care team. As a Collections Agent, you'll play a key role in assisting customers facing payment difficulties. You'll work collaboratively with customers to develop personalized payment plans and ensure collections activities adhere to company policies and regulations.", "ul": [{"li": "Proactively reach out to customers with outstanding balances and listen empathetically to their concerns."}, {"li": "Collaborate with customers to develop realistic and sustainable payment plans and clearly communicate collection policies and procedures in a professional manner."}, {"li": "Negotiate and secure timely payments while maintaining positive customer relationships and process payments and update customer accounts accurately."}, {"li": "Document all customer interactions and adhere to strict data protection regulations."}], "h2": "Key Responsibilities", "ul": [{"li": "Proactively engage with customers to resolve payment issues and develop effective solutions."}, {"li": "Collaborate with customers to create personalized payment plans and ensure timely payments."}, {"li": "Communicate collection policies and procedures clearly and professionally."}, {"li": "Maintain accurate records of customer interactions and adhere to data protection regulations."}], "h2": "Requirements", "ul": [{"li": "A compassionate and understanding individual with a genuine desire to help others."}, {"li": "Excellent communication and interpersonal skills, with the ability to build rapport with customers in challenging situations."}, {"li": "Strong problem-solving and analytical skills to identify solutions for customers."}, {"li": "Highly organized and detail-oriented, with the ability to manage multiple tasks efficiently."}, {"li": "Strong computer literacy skills and proficiency in relevant customer service software (a plus).", "li": "Experience in a collections environment or a related field (a plus).", "li": "£26,500 per annum + a performance-based monthly bonus", "li": "Hybrid (2-days per week from home) post-probationary period", "li": "08:00 - 16:00, 09:00 - 17:00, 10:00 - 18:00 shift patterns", "li": "1 Saturday AM per month and a morning off the following week"}]

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