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Customer Service Representative
2 months ago
We are seeking a skilled Customer Service professional to join our team at Vermelo RPO. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences and providing support to our clients.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner
- Manage customer relationships throughout the lifecycle of their insurance policy
- Process customer renewals and new business calls with accuracy and efficiency
- Build rapport with customers through effective communication and problem-solving skills
- Collaborate with internal teams to ensure seamless customer service
- Perform administrative tasks as required
- Previous customer service experience, preferably in a call center environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
This is a full-time role, working 37.5 hours per week on a 3-week rotational shift pattern:
- Week 1: Monday to Friday, 8am-4pm
- Week 2: Monday to Friday, 9am-5:30pm, with a half-day on Saturday and a day off in lieu
- Week 3: Monday to Friday, 12pm-8pm
Please note that no holiday can be taken within the first 6 weeks of training.