Customer Service Representative

1 month ago


Norwich, United Kingdom Morson Talent Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as an Inbound Customer Service Representative. As a key member of our contact centre, you will be responsible for delivering exceptional customer service to a variety of customers, providing order updates, and dealing with technical problems via a questions and answers system.

Key Responsibilities
  • Deliver outstanding customer service to a variety of customers
  • Assist customers with various enquiries, providing order updates and dealing with technical problems via a questions and answers system
  • Take responsibility for actions to ensure customer needs are met
  • Help customers via a chat support function
Requirements
  • An excellent phone manner with good English language skills and the ability to build rapport and show empathy
  • Strong listening and questioning skills
  • Confidence in Microsoft systems - word and excel
  • A high level of accuracy and excellent attention to detail
  • Ability to embrace change to deliver better results for customers
What We Offer
  • An enjoyable place to work
  • Career development opportunities
  • Employee discounts
  • Gym membership discounts
  • Free tea and coffee
  • Free fruit Fridays
  • A range of shift patterns to suit all lifestyles
Working Hours

The contact centre operates from 8am until 8pm Monday to Friday, with rotating shift patterns. The contact centre is also open on Saturday and Sunday.



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