Spa Operations Manager

1 week ago

Newport, Newport, United Kingdom Celtic Manor Resort Full time

About the Role

We are seeking a highly skilled and experienced Spa Supervisor to join our team at the Celtic Manor Resort. As a key member of our spa management team, you will play a vital role in ensuring the smooth operation of our spa facilities and delivering exceptional customer service to our guests.

Key Responsibilities

  • Assist the Assistant Spa Manager in the day-to-day running of the spa, including supervising staff and coordinating treatments.
  • Drive 5-star customer service and treatment standards through effective management and coordination of the spa team.
  • Monitor and communicate adjustments required to the Spa Manager in the day-to-day running of the spa, including scheduling, stock management, and administrative duties.
  • Ensure all clients' treatments are booked and pre-booking requests are met whenever possible.
  • Collaborate with the Spa Manager and Senior Therapist to maintain adequate stock holdings and support promotional activities.
  • Contribute to achieving optimum sales figures and managing bookings for internal and external promotions.

Requirements

  • Minimum of 18 months' experience in a senior therapist position.
  • Strong leadership and communication skills, with the ability to motivate and develop a team.
  • Excellent customer service skills, with a focus on delivering 5-star experiences.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.

What We Offer

As an employee of the Celtic Manor Resort, you will enjoy a range of benefits, including free parking, lifestyle and retail discounts, and opportunities for career development and growth.

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