Luxury Housekeeping Leader

1 week ago

Sunninghill, United Kingdom Coworth Park Full time

Coworth Park is seeking a highly skilled and experienced Executive Housekeeper to join our team. As a key member of our Housekeeping department, you will be responsible for ensuring that our guests receive the highest level of service and that our hotel maintains its exceptional standards.

The successful candidate will have previous experience in a leadership position within Housekeeping in a 5-star luxury environment and will possess high levels of energy, great organizational skills, and team and time management. They will be a motivational and inspirational individual who can motivate employees to perform at their best and will have a strong understanding of service excellence.

The Executive Housekeeper will be responsible for monitoring service and performance standards, creating a training culture within the department, and implementing and managing stock control processes and procedures. They will also be responsible for identifying, implementing, and monitoring new standards to enable service excellence and ensuring that all team members are enabled to deliver consistently excellent service.

The ideal candidate will have excellent communication skills, a strong customer service ethic, and the ability to work effectively in a fast-paced environment. They will be able to communicate effectively with guests, colleagues, and other departments and will have a strong understanding of the hotel's core standards and values.

Coworth Park is committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at humanresources.cpa@dorchestercollection.com

Key Responsibilities:

  • Monitor service and performance standards to ensure consistently outstanding experience for guests following the hotel's core standards.
  • Create a training culture within the department.
  • Proactive cleaning management to ensure product is at its best at all times.
  • Implementation and management of stock control processes and procedures to ensure budgets are not exceeded.
  • Identify, implement & monitor new standards to enable service excellence
  • Ensure all team members are enabled to deliver consistently excellent service
  • Carry out checks on rooms and the Housekeeping team, along with offering training, and understanding of the product. Keep the team focussed allowing them to evolve within the department
  • Have effective communication within department and deal with any issues in a professional manner
  • Be aware of all room statuses and follow up all queries
  • Have an understanding of all hotel services. Note any guest requests/ requirements and ensure these are actioned and followed up
  • Proactive monitoring and planning of proactive maintenance alongside the engineering department to ensure inventory is serviceable at all time.
  • Control all the operating costs within the department to the agreed budgets set
  • Monitor & evaluate team performance & conduct probation reviews and PDPs
  • Assist in recruitment and induction of new team members
  • Participate or lead departmental & Section team meetings and/or training sessions

Requirements:

  • Previous experience in a Leadership position within Housekeeping in a 5-star Luxury environment
  • High levels of energy, great organizational skills and team and time management
  • Consistency in providing the luxury service to our guests and your creativity to tackle daily adventures
  • Motivational and inspirational individual for employees and team to perform at their best
  • An understanding and experience in similar role with an exceptional service excellence
  • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Housekeeping Front Of House Manager you'll have the opportunity to bring these to life and continue to create our legacy.
  • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
  • English is the primary language used in our hotel. You can comfortably communicate in this language.

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