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Executive Housekeeper

2 months ago

Sunninghill, United Kingdom Coworth Park Full time
About the Role

Coworth Park, a renowned 5-star luxury hotel, is seeking an exceptional Executive Housekeeper to join our team. As a key member of our Housekeeping department, you will be responsible for delivering exceptional service to our guests and ensuring the highest standards of cleanliness and maintenance in our hotel.

Key Responsibilities
  • Monitor and maintain service standards to ensure a consistently outstanding experience for our guests.
  • Create a training culture within the Housekeeping department to ensure all team members are equipped to deliver exceptional service.
  • Implement and manage stock control processes to ensure budgets are not exceeded and inventory is always serviceable.
  • Identify and implement new standards to drive service excellence and ensure all team members are enabled to deliver consistently excellent service.
  • Conduct regular checks on rooms and the Housekeeping team, providing training and guidance as needed to maintain the highest standards.
  • Communicate effectively with the team and deal with any issues in a professional manner.
  • Monitor and evaluate team performance, conducting probation reviews and PDPs as necessary.
  • Assist in recruitment and induction of new team members and participate in departmental meetings and training sessions.
Requirements
  • Previous experience in a leadership position within Housekeeping in a 5-star luxury environment.
  • High levels of energy, great organizational skills, and team and time management.
  • Consistency in providing luxury service to our guests and creativity to tackle daily challenges.
  • Motivational and inspirational individual who can motivate employees to perform at their best.
  • An understanding and experience in a similar role with exceptional service excellence.
  • Excellent communication skills with a strong customer service ethic and the ability to communicate effectively in English.
About Us

Coworth Park is a 5-star luxury hotel that values diversity and is committed to creating an inclusive environment for all employees and applicants. We celebrate our employees' individuality and strive to create a culture where everyone feels valued and respected.

If you require any accommodations during the application process, please contact the People & Culture team at humanresources.cpa@dorchestercollection.com