Accommodation Department Manager
4 days ago
We operate branded hotels in key locations across the UK and Ireland.
Job Description:As Assistant Accommodation Manager, you will be responsible for overseeing your department to deliver excellence in guest care and Team Member experience.
Main Responsibilities:- Check furnishings and equipment are clean and in good repair, paying attention to details.
- Check the computer system (ONQ) throughout the day for an update of room status.
- Support and liaise with the team delegating duties, rooms, and rotas.
- Be fully conversant with all Housekeeping departmental Procedures.
- Report and log any rooms which do not require service.
- Work in line with any other Housekeeping Supervisors.
- Handle, follow up, and communicate any comments or complaints.
- Meals provided whilst on shift.
- Sales incentives and initiative rewards.
- Discounted / Free use of leisure facilities – 'Hotel specific'.
- Free Car Parking – 'Hotel specific'.
- Stays in our hotels at discounted prices or even free stays as one of our rewards & recognition incentives.
- Opportunities for personal development within the Hotel Group Brand Portfolio.
- Fully funded apprenticeships.
- Annual Holidays entitlements inclusive of Bank Holidays.
- Opportunity to buy additional holiday entitlements.
- Pension enrolment.
- Passionate and willing to learn.
- Positive attitude and someone who makes our guests smile.
- Genuinely friendly and caring.
- Enjoys working as part of a team.
- Ambitious and hard working.
- Good communication and excellent grooming standards.
- Ability to work morning, afternoon/evening, and weekends.
- Deliver exceptional customer experiences all the time.
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