Service Department Director
3 weeks ago
The Workshop Controller role at Listers Careers is responsible for ensuring maximum productivity in the workshop and providing excellent customer experience. This is an exciting opportunity for an experienced professional to join our team and take on a key leadership role.
Key Accountabilities:
- Managing the workflow of all jobs to brand standard.
- Manage a team of Technicians ensuring workflow through the workshop is done in an efficient and effective manner.
- Provide focused management to the service department team, to ensure an excellent customer experience.
- Ensure processes are always adhered to.
- Conduct regular process reviews with your Aftersales Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
- Manage the performance of the workshop to ensure that KPI targets are achieved.
- Manage and plan workshop / support resources to ensure that work requirements are fulfilled.
- Support the department team as required and ensure that all work is completed on time.
Benefits:
- Competitive salary of £46,000.
- Excellent benefits package.
- Opportunities for career growth and development.
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