Advice Services Director

20 hours ago


Coventry, Coventry, United Kingdom Citizens Advice Coventry Full time
Job Title: Advice Services Director

Estimated Salary: £50,000 - £60,000 per annum

About the Organisation:

Citizens Advice Coventry is a leading charity providing free, confidential advice to people in need. We are seeking an experienced leader to join our team as an Advice Services Director.

Key Responsibilities:
  • Oversee the delivery of high-quality advice services across various areas, including benefits, debt, and housing.
  • Develop and implement strategies to improve service performance, efficiency, and effectiveness.
  • Lead a team of senior managers to ensure seamless day-to-day operations, including project management, staff supervision, and financial management.
  • Monitor and evaluate service outcomes, making recommendations for improvement and implementing changes as necessary.
  • Build and maintain strong relationships with local authorities, statutory agencies, and other stakeholders to advocate for the rights of our clients.
  • Stay up-to-date with relevant laws, regulations, and best practices to ensure our services remain relevant and effective.
Requirements:
  • Proven experience in managing complex projects and teams.
  • Strong leadership and communication skills, with the ability to motivate and inspire staff.
  • Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Knowledge of relevant laws, regulations, and best practices in the advice sector.


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