Service Excellence Manager
21 hours ago
Job Description
We are seeking an exceptional Service Excellence Manager to join our team at Citizens Advice Coventry. As a key member of our leadership team, you will be responsible for driving excellence in our services, ensuring that we deliver high-quality advice and support to our clients.
Key responsibilities include:
- Managing and developing our Project Managers to ensure quality, access, and consistency throughout the service.
- Carrying out annual service improvement reviews, subsequent planning, and implementation.
- Identifying gaps and developing advice services in line with our Business Plan.
- Taking responsibility for the quality assurance of all advice services to meet required standards set by ourselves and accrediting bodies.
- Leading Research and Campaigns, identifying trends to inform direction, and amplifying client voices.
- Staff management and supervision, creating a positive working environment, and upholding dignity at work.
The estimated salary for this role is £50,000-£60,000 per annum, depending on experience. If you have a passion for delivering excellent services and leading teams, please apply for this challenging and rewarding opportunity.
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