Service Excellence Manager

21 hours ago


Coventry, Coventry, United Kingdom Citizens Advice Coventry Full time

Job Description

We are seeking an exceptional Service Excellence Manager to join our team at Citizens Advice Coventry. As a key member of our leadership team, you will be responsible for driving excellence in our services, ensuring that we deliver high-quality advice and support to our clients.

Key responsibilities include:

  • Managing and developing our Project Managers to ensure quality, access, and consistency throughout the service.
  • Carrying out annual service improvement reviews, subsequent planning, and implementation.
  • Identifying gaps and developing advice services in line with our Business Plan.
  • Taking responsibility for the quality assurance of all advice services to meet required standards set by ourselves and accrediting bodies.
  • Leading Research and Campaigns, identifying trends to inform direction, and amplifying client voices.
  • Staff management and supervision, creating a positive working environment, and upholding dignity at work.

The estimated salary for this role is £50,000-£60,000 per annum, depending on experience. If you have a passion for delivering excellent services and leading teams, please apply for this challenging and rewarding opportunity.



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